Administration Offres d'emploi - Villepreux (78)

Mission

Create / submit / manage Orders and Renewals in compliance with 3DS policies and rules

Train and advise Sales Organizations and Partners in the execution of the OTC process

Contribute to OTC process and to Order evolution and testing

Contribute to process automation

Responsibilities

• Analyze and process orders and renewals in compliance with 3DS policies and rules
• Act as an expert on Care & Order tool
• Ensure transactions are processed as per agreement and per 3DS policies and rules as established by Business Administration departments (Credit and Billing, Customer Engagement Success, Export Control, Finance, Legal, License Compliance, Pricing, Revenue Recognition, Sales Business Administration, Tax, Treasury…).
• Audit transactions as per audit programs or for specific requests
• Ensure key internal controls are strictly applied
• Ensure the reliability and accuracy of customer license installed base and handle any discrepancies
• Contribute to the transformation and automation of processes across the Shared Service Centers and Process Centers Depending on scope and organization
• Suggest process and tools improvements to adapt them to business changes and / or to improve efficiency and effectiveness
• Contribute to the Care & Order enhancements testing as required
• Train and advise Sales and Distribution partners in the execution and use of processes, tools and published business practices
• Contribute to acquisition integration projects
• Manage customer and partner claims
• Provide support to Distributors
• Drive specific projects such as support of API for partners, RPA creation, and Business Process Automation
• Education : College or relevant level educational background
• Minimum 4-5 years working experience
• Minimum 3 years of order management or sales administration related experience
• Work experience at multi-national companies
• Work experience in complex cross functional environment
• Work experience participating in projects related to Automation, RPA, or VBA
• Strong communication and co-ordination skill
• Self-motivated, highly organized and team-oriented
• Flexible
• Well-developed presentation and problem solving skills
• Strong experience with ERP system
• Project management and / or project support experience as a core member
• Integrity
• Strong sense of responsibility
• Risk taking
• Fast decision making in compliance with company policy
• Sense of urgency
• Negotiation and Business sense
• Governance awareness
• Good physical condition