Asset management Offres d'emploi - Terville 57
Dernière mise à jour : il y a 2 jours
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- Offre sponsorisée
Service Desk Agent
SOPRA STERIA PSFThionville, FR- Offre sponsorisée
Stage - Physical & Archive Management (M / F)
Banque Internationale à Luxembourg (BIL)Thionville, FR- Offre sponsorisée
Réceptionniste - Chargé Desk Management (M / F / X)
Banque Raiffeisen S.C.Thionville, FRALTERNANT RESPONSABLE ADJOINT MAGASIN H / F
StokomaniTerville- Offre sponsorisée
Agent Grid Data Management (m / f / n)
CreosThionville, FR- Offre sponsorisée
Security Driver (M / F / X)
BrinksThionville, FRRelationship Manager Wealth Management
UBS Europe SE Luxembourg BranchThionville- Offre sponsorisée
Management Assistant (H / F / D)
GH intérim WiltzThionville, FR- Offre sponsorisée
Stagiaire Polyvalent (m / f) - Investment compliance & Supervision des fonctions déléguées
Lemanik Asset ManagementThionville, FR- Offre sponsorisée
Business Management Support IT (H / F)
BNP PARIBASThionville, FR- Offre sponsorisée
INTERNSHIP –Cards Fraud Prevention & Claims Management
ING LuxembourgThionville, FRAsset Management officer
Bankinter LuxembourgThionvilleTrainee – Asset Management / Compliance Investment Funds
Nomura Bank Luxembourg S.A.ThionvilleWealth Management Relationship Manager
Banque Internationale à Luxembourg BILThionville- Offre sponsorisée
Head of Project Management Office (m / f / x)
Luxcargo Handling S.A.Thionville, FRResponsable d'affaires Electricité Instrumentation Automatismes (H / F)
EQUANSTerville, Moselle, France- Offre sponsorisée
Asset Manager – Skypark Business Center
lux-AirportThionville, FR- Offre sponsorisée
Consultant Project Management Officer - Cybersécurité
UFO² ConsultingThionville, FRFixed Income Sales – VP Wealth Management
Eurolux Consulting LtdThionville- Offre sponsorisée
Short term Power Expert (m / f / n)
EnovosThionville, FRCette offre d'emploi n'est pas disponible dans votre pays.
Service Desk Agent
SOPRA STERIA PSFThionville, FRIl y a plus de 30 jours
Type de contrat
- Temps plein
Description de posteAct as a single point of contact for phone calls and emails from staff regarding IT issues and queries; Receiving, logging and managing calls from internal staff via telephone and email; Maintaining an Asset Database and track changes; 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Mobile device, Desktop and Printers, Infrastructure Management (Server, Network, Virtualization, …); Control set-up & working of end user devices such as PCs, printers, mobile terminals, scanners, phones, ...[MB1] Troubleshoot basic network issues such as Lease Line broadband issues; Escalate unresolved calls to the infrastructure support team or 3rd party; Log all calls in the Service Desk Call Logging systems; Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner; To maintain a high degree of customer service for all support queries and adhere to all service management principles; Provide basic in-house training in your domain expertise; Provide stats for the weekly Service Desk report on call trends. An ITIL qualification is preferable but not essential; A knowledge in the following domain would be considered as an asset (level 1) : Windows & Linux Environment ( Active Directory, SCCM, …); Citrix Xen App (reset profile, kill session, …); VMware basic understanding; MS Office (Marco, VB); Veeam or other backup tools; Network understanding (VLAN, DNS, …). German, French and English knowledge are mandatory (speaking & writing); Excellent communication skills / Excellent organisational skills; Team player; FirstIT Service Desk and / or Call Center experience is considered as an asset; Basic User & Security Group Active Directory administration; Knowledge in Operating systems for Servers and workstation (Windows, Linux); Experience with using and troubleshooting Exchange within a network environment (permissions, calendar sharing, delegation); On-site support occasionally for end user support; Laptop and mobile basic setup; You will be a self-motivated achiever who gains satisfaction from providing excellent customer service; You are able to work in shifts (7AM – 19PM) and duty (24 / 7); Must have a driving licence.
We offer :
- Partial teleworking (depending on assignment and client)
- Work-life balance
- Training (minimum target 5 days per year)
- Attractive package (car or car allowance, gas card, meal vouchers, supplementary pension, etc.)
Your Mission :
The IT Service Desk Analyst will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Coverage includes the Sopra Steria HQ in Luxembourg as well as remote users at other offices and home workers.
As a Service Desk team member your responsibilities will be :
Your Profile :
Your knowledge / experience :
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