Collège Offres d'emploi - Sartrouville (78)

Overview:

As Customer Service Specialist, you will work with our clients and our commercial team to make sure that the requests are processed in a timely and efficient manner. This role contributes directly to meeting our business targets and securing excellent customer satisfaction.

Main Duties & Responsibilities:

• Be the first point of contact for the current and potential clients, handle requests coming by phone or email
• Prepare, handle, and send various documentation as per needs (such as quotations, certificates, invoices)
• Manage demo / consignment stock
• Provide insights into purchase patterns of our clients
• Resolve issues with orders, guarantees, reclamations
• Client data maintenance, including pricing rules
• Place orders for our strategic clients
  
  

A person we are looking for:

• A team player who maintains good working relationships with internal and external stakeholders
• Is service oriented
• Is attentive to details and enjoys working with numbers and data
• Can and like support the clients over the phone and email
• Is at ease with CRM and ERP systems
• Has good communication skills
• Can join the team in Cergy in person at least 3 times per week (hybrid work organization)

Requirements:

• Fluent Dutch, English, French (reqired for a telephone contact with clients)
• College or university degree, preferably in sales-related areas
• Significant experience in similar positions
• CRM experience
• Excellent MS Office skills (Word, Excel, PowerPoint, Teams)
• Location: Cergy (France)