CONSULTANT SENIOR

Job Title : CONSULTANT SENIOR

Job Description

Senior Consultant

Missions

• Supporting our clients in the transformation of their Client Operations :
• Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.)
• Definition and optimization of omnichannel customer journeys
• Selfcarization of their relational devices
• Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions
• Definition of outsourcing strategy
• Optimization of operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)
• Redesign / optimization of commercial acquisition systems
• Implementation of Voice of the Customer program
• Contribute to the firm's business development actions
• Participate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.)
• Participate in the internal transformation projects of the Webhelp group and in the commercial development of the group's client accounts

Your Profile

Graduate of a Bac +5 from a major business school with ~2-3 years of experience in a management / strategy consulting firm.

Experience on customer experience topics (strategy / operations) is a plus but not required.

Experience in the retail and / or travel industry is a plus, as well as experience in CX tech projects (not required).

Location :

FRA Paris - 3 rue d'Heliopolis

Language Requirements :

Time Type :

Full time

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