Our customer is a company specialized in Data Analytics and Donor Database Management. They provide their customers with solutions to manage its databases (donors, alumni, major donors, etc.), manage its operations, analyse its results, monitor its collection and anticipate all offline and online relationships and transactions of its contacts.
Job Summary
- Privileged interlocutor of key accounts in their daily operations and development projects
- Ensuring continuity of services without interruption of service
Responsibilities & Duties
The candidate must have a master's degree from a reputed university.
Lead COPIL assigned Key Account customersTrack, prioritize, process, or assign customer requestsQuantify all new development or evolution requests for quotesProject Mode
Organize recipes on deliverablesWriting of documentation for developers and regular updating of customer documentsDrafting of technical specifications for all subjects related to Operations and more particularly on : Accounting interface, GDPR, Reporting, Operating chainMigration : Participate in migrations on Exploitation topics
Migration : Recipes for stream imports before production and automationEnsure that the operating schedule is kept properly and report any delay.Ensure the regular transmission of all in-house developments and documentationCOMPETENCIES
Ability to communicate with the various interlocutors, internal (QD) and external (Customers, consultants, partners, etc.), and to work in a teamCustomer SenseSolid knowledge of information systemsGood command of operating system, SQLGood command of office automation tools, CRM in generalJOB REQUIREMENTS
Adaptability and responsivenessAvailabilityOrganizational skills and priority managementAutonomyEXPERIENCE REQUIREMENT
Significant experience (5 years minimum) in the operation of donor databasesADDITIONAL SPECIAL KNOWLEDGE REQUIRED
Good knowledge of the fundraising sectorEXPECTED SKILLS
Customer Relationship ManagementPlanningPilotageNice to have Skills
Technical CertificationVery good communication skillsTeam player loving challengesVery good reporting and documentation skillsN / A
Salary commensurate with experienceOther facilities as per the company's standard policyAssessment
Guarantee Period
30 Days. A written confirmation is required from the candidate at the time of profile submission.We do not sponsor work visa. Applicant must have valid work eligibility to apply for this position.J-18808-Ljbffr