International Support Engineer

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our Instruments division is the world leader in development and deployment of modern solutions with high technological value to our customers Opticians and Optometrists, in the cutting / mounting of correction lenses and in refraction and diagnosis of eye diseases. Our mission is to provide vision professionals with equipment and services that are perfect responses to their business needs and help them build a strong and trusting relationship with their patients.

Product innovation driven by our R&D teams, the global development of our distribution networks and the strong integration of our business with the other entities of the Essilor Luxottica Group are the main drivers of the strong growth that the Instruments Division has been experiencing for 5 years.

You will act as technical reference with customer service on the following aspects :

• Taking a leadership role in sharing / spreading technical knowledge,
• Actively supporting worldwide technical networks (level 3),
• Contributing to the continuous improvement of products and processes within Instruments International division.

Key challenges are linked to a very wide products range spread all over the network and the request for an efficient response time to ensure customer business continuity and customer satisfaction.

Success factors are directly linked to the capacity of problem analysis and solving to propose the best solution.

You will have the following responsabilities :

Your experience and background :

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