Director of Strategic Customer Engagement

Director of Strategic Customer Engagement – Pharma & Life Sciences

Location : France- Remote

Travel : 40–50%, including international travel

Company : A global pharmaceutical manufacturing company. This role would be focused on their water contamination portfolio

Role Overview

The Director of Strategic Customer Engagement plays a critical role in driving global sales growth and deepening customer relationships across a comprehensive portfolio of solutions tailored to the pharmaceutical and life sciences sectors. This role is part of a cross-functional enterprise team that develops and executes joint value propositions and commercial strategies to expand customer partnerships and deliver sustainable, profitable growth.

This individual will serve as the strategic lead for one of the organization’s premier global enterprise customers, acting as the single point of contact at the highest level. The role requires strong collaboration across internal divisions and functions to deliver integrated, innovative solutions that meet evolving customer needs.

Key Responsibilities

• Lead the development and execution of a global enterprise sales strategy and joint value proposition to drive top- and bottom-line growth across assigned pharma and life sciences accounts.
• Serve as the executive relationship lead for a key global customer, managing C-suite engagement and fostering enterprise-to-enterprise partnerships.
• Coordinate cross-divisional and cross-functional teams to identify new business opportunities, manage competitive positioning, and accelerate the sales cycle.
• Build and execute governance, implementation, and communication plans that support long-term account growth and customer satisfaction.
• Partner with divisional sales leaders to understand business trends and co-develop enterprise-wide solutions in areas such as digital innovation, sustainability, and technical services.
• Lead quarterly and annual business reviews, aggregating insights and performance metrics to inform strategic decision-making and executive presentations.
• Enhance brand visibility and reputation within the account through strategic initiatives and high-impact relationship-building.
• Develop long-term talent strategies and ensure optimal resource alignment to support customer needs and maintain relationship continuity.

Qualifications

Leadership Competencies

Global Account Management Expertise