Customer Service Agent Associate - German / English

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London Berlin New York Singapore Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France) Crawley (UK) Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism Transparency Dedication and Greatness and Collective. We are proud to be a BCorp.

About the role

The Customer Service Resolution Specialist deals with complex level 3 requests via outbound phone and inbound / outbound messaging channels from Vestiaire Collective users (questions complaints mediations). Their objective is to ensure the best possible user experience with Vestiaire Collective respecting the Luxury Fashion DNA of the brand with the aim of satisfaction and loyalty.

The schedule for this position is 10am - 6pm Monday - Friday.

It is expected to be onsite in Paris 3 days per week and remote 2 days.

However please note the initial training period of three weeks takes place from 9am - 5pm on-site Monday-Friday.

What you will do

• Answer and mediate level 3 complex / high added value complaints from customers and prospects of Vestiaire Collective.
• Analyze & understand customer needs and expectations and provide relevant and personalized answers until complete resolution.
• Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be a Vestiaire Collective ambassador by demonstrating perfect written and oral expression an appropriate tone and an empathetic and patient attitude.
• Liaise and collaborate with internal stakeholders to comply with customers needs.
• Communicates proactively with team & managers about issues faced by our community to ensure continuous improvement.
• Main aim being increase of customer satisfaction

Who you are

What we offer

A meaningful job with an impact on the way people consume fashion and promote sustainability

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package

As full member of our entrepreneurial project you will be eligible to free shares

Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you If so Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application!

Vestiaire Collective is an equal opportunities employer

Beware of Scams

Vestiaire Collective only contacts candidates via official emails ending in @ or . We never use WhatsApp Telegram or similar apps for job offers nor will we ever request payments or banking details.

If you receive a suspicious message please report it to

Required Experience :

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1