This is a fixed term contract (9 months) based in Paris
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment.
As a CSM you will be tasked with :
- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion
The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Responsibilities Include :
Advance personal journey with Diversity Inclusion and Belonging as this is a top priority for LinkedIn and many of its customersPartner with sales counterparts on prioritized customers to drive overall customer adoption enhance customer success and mitigate customer churn riskAct as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities leading to full business valueAgree on business objectives and goals with customers to build measurable success plans set cadence of communication to deliver ROI and operational reviews.Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business ReviewsAnalyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.Provide best practices to help drive user behavior and product adoption and map Hiring solutions to existing customer workflowsMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successMaintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features / functionality for their specific business needsInterpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teamsExpedite technical and purchase-related escalations.Document all communication with customers accurately and in a timely manner via system tools.Up to 15% travel may be required when travel guidelines safely allow for in-person visits depending on location and territoryQualifications :
Basic Qualifications :
5 years of experience in any of the following : Customer Success Account Management / Sales Consulting Product Training and Enablement Project Management or Change ManagementFluency in French and EnglishPreferred Qualifications :
Recruiting or other applicable talent experienceProficient interpersonal skills demonstrated by the ability to build authentic business relationships and effectively manage relational challengesProficient organization project management and time management skillsExperience analyzing data trends and client information to identify product or growth opportunities in service of customer valueInfluential verbal and written communication skills including expertise in presenting to both small and large audiencesProficient understanding of Sales concepts and Software as a serviceSuggested Skills
Stakeholder ManagementAccount ManagementData AnalysisAdditional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants : Work :
Employment Type :
Full-time
Key Skills
Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery
Experience : years
Vacancy : 1
