Head of Operations / Head of PMO

Position Overview

We are seeking a dynamic and experienced Head of Operation to lead our global project operations. This role is crucial in ensuring the successful execution and management of our projects across various regions, with a focus on the energy efficiency sector. The ideal candidate will have a proven track record in managing complex, global operations within the SaaS industry and possess strong leadership skills to drive our team towards achieving our strategic goals.

Key Responsibilities

• Global Project Management : Oversee the planning, execution, and delivery of projects across multiple regions, ensuring they meet timelines, budgets, and quality standards.
• Team Leadership : Lead and mentor a diverse team of project managers and operational staff, across multiple regions worldwide, fostering a culture of collaboration, accountability, and continuous improvement.
• Cross-Functional Collaboration : Work closely with other departments, including sales, product development, and customer success, to align project goals with overall business objectives.
• Risk Management : Identify and mitigate risks associated with global operations, including managing time zone differences and cultural nuances.
• Performance Optimization : Implement and optimize operational processes and tools to enhance efficiency, tracking costs, and improve overall project performance.
• Client Engagement : Maintain strong relationships with key clients, ensuring their satisfaction and addressing any operational issues promptly.
• Reporting and Analysis : Provide regular reports on project status, performance metrics, and key insights to senior management and stakeholders.
• Supplier & Partner Management： Coordinate and align activities with external partners to ensure seamless collaboration. Proactively build strong relationships, address challenges, and monitor partnership effectiveness for continuous improvement.

Requirements