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Customer Service Representative

Customer Service Representative

The lemon ConsultingParis, Île-de-France, France
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Position : Customer Service Representative

Location : Lisbon Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

  • Handle customer interactions across various communication channels including phone email live chat and social media.
  • Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
  • Assist with general questions product or service information and basic technical support.
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  • Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
  • Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

  • Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service would be advantagous
  • Strong verbal and written communication skills across various platforms (phone email chat social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new softwares and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized detail-oriented and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

    • OFFER :

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!

    • Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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