Director, Cloud Services

Join us at Entrust

At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Entrust is currently looking for a Director, Cloud Services to join our team. This position is based in our Paris, France office and will report to the VP, SaaS Infrastructure Operations. The Director will serve as a key member of the SaaS leadership team and help to build out and scale our SaaS Operations for the Digital Card Service (DCS) business unit. DCS is a rapidly growing business segment driven by our cloud hosted solutions. The Director will provide hands-on leadership of the Cloud Service Delivery team and will be responsible for delivery of the Entrust's hosted and managed product portfolio. This Director will focus on improving our existing processes and technology, enhancing our compliance and security posture, while ensuring improved customer satisfaction and optimizing costs.

Essential Duties and Responsibilities :

• Lead and mange a team 4 within the DCS Cloud Operations group, responsible for managing the DCS service and underlying infrastructure.
• Be accountable for ensuring compliance with applicable security standards, external (e.g. PCI-DSS) and internal (Entrust standards)
• Ensure DCS SLAs are met or exceeded, ensure timely resolution of any issues, support for customer onboarding
• Create and manage a technical and operational roadmap, delivery cadence, SLAs and compliance and audit obligations.
• Oversee day to day technical operation of the DCS service across all production regions
• Manage the DCS Cloud Operations team. (a combination of DevOps, SRE and Operations functions). Continuously evaluate all staff positions, responsibilities and individuals for appropriate performance, skills, potential for improvement and growth. Develop detailed plan for staffing changes, training, enrichment and personal development.
• Partner with the DCS R&D and business leadership team as well as other stakeholders to ensure the service operations roadmap is aligned with business roadmap.
• Partner with COO leadership and management team to influence Entrust Datacard technology strategy and roadmap.
• Hire, inspire, grow and retain top operations technical talent that believes in transparency and accountability.
• Develop service delivery process and procedures that will provide appropriate time-to-market, service availability, and service performance and scale the service to meet customer growth.
• Understand SaaS business drivers, manage implementation risks, and forecast and manage operational budget.
• Research, evaluation and analysis of technologies and tools taking into consideration security, performance, cost / benefit, scalability, risk etc. Make appropriate suggestions and decisions related to purchase and implementation of these technologies.
• Responsible for building and implementing system security, data-protection and disaster recovery procedures and plans.
• Be available to lead and support maintenance and incidents outside regular business hours as needed.

Basic Requirements :

What we offer :

Where you will be : This hybrid role requires reporting to our Paris office (Spaces Les Halles co-working centre) three days a week, as stated in the job description. At Entrust, we have a distributed workforce.

What We Offer

Attractive Benefits

If you're ready to take on new challenges and join a company that values its talents, don't hesitate to apply!

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At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team :

We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.

Apply today!

For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

For US roles, or where applicable :

Entrust is an EEO / AA / Disabled / Veterans Employer

For Canadian roles, or where applicable :

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

Recruiter : Jack Steib

[email protected]