Sales Operations Apprentice (Mandarin speaker) - Seller Success

Hi, were Back Market.Were here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet and consumers a break. Our mission is simple : to do more with what we already have. Are you ready to join us? The Seller Success Departments mission at Back Market is to source great products that our customers want, working with thousands of refurbishers selling on our platform. Within the Supply Department, the Cross-Border Sellers Team scales up the circular economy revolution by enabling a stable supply of high quality refurbished products from APAC countries to European consumers.As a Sales Operations Apprentice, your main priorities are to gather seller insights on common business blockers on after sales management and act as a trustworthy bridge between internal stakeholder teams and sellers. You will be able to contribute to overall business by leading on sales enablement projects or programs that unleash the potential of sellers to scale up.

Your Mission (If You Accept It) :

• Cross Functional & Internal Communication : Support the Seller Success Operations Manager to coordinate communications between internal functional teams (quality, logistics, finance, legal etc) and business team.
• Seller Communication & Webinars : be the key taskforce to lead on seller education webinars and develop Chinese content library.
• After Sales Support & Seller Feedback Mastery : be a crucial driver for improving sellers after sales management and support internal teams to enhance process :
• Study sellers feedback on after sales cases, analyze and guide sellers to follow processes efficiently, and make escalation when needed (Seller Support Center, Care, Logistics etc.).
• Gather seller feedbacks in a systematic way, validate by probing internal data, identify common frictions and turn them into actionable insights
• Competitive Analysis : regular study of competitors after sales management flow through online research and maintaining close communication with the Account Managers & the sellers community.
• Fulfilment Partners : Support the Seller Success Operations Manager to monitor logistics performance and maintain highly effective communication with our fulfillment partners :
• Support on the operations of monthly seller discount scheme, inventory agreement, technical maintenance and logistics incident escalations

Youre At The Right Place If :

About this apprenticeship :

Recruitment Process :

WHY SHOULD YOU JOIN US ? At Back Market, were committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives its one of the reasons were such a high-scoring certified B Corp company (No matter your role and seniority level, youll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment with benefits to match, like :  - A mission driven work environment where your day to day makes an impact on the planet. Seriously.- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity, equity, and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.