Cette offre d'emploi n'est pas disponible dans votre pays.

ServiceNow STC / Architect (ITAM CSM) - Independent Consultant / Freelance - EMEA

EdgemonyFR

Il y a plus de 30 jours

Type de contrat

Temps plein

Télétravail

Quick Apply

Description de poste

We’re R5 Labs , the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners . With a passion for creating high-impact solutions, we’re on a mission to build and deliver industry-leading services and tools for our clients in the EMEA region. If you're ready to be part of a collaborative, remote-first team focused on delivering value through technology, we’d love to meet you!

Role Summary :

As a ServiceNow Independent Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on Customer Service Management ( CSM ), Strategic Portfolio Management ( SPM ), IT Asset Management ( ITAM ), and IT Operations Management ( ITOM ). You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the EMEA region.

Key Responsibilities :

Solution Design and Implementation : Manage end-to-end implementation of ServiceNow solutions, specifically tailored to CSM, SPM, ITAM, and ITOM, from requirement gathering through configuration, testing, deployment, and post-implementation support.
Module Specialization : Configure and optimize core ServiceNow modules, primarily focusing on Customer Service Management, Strategic Portfolio Management, IT Asset Management, and IT Operations Management.
Consulting and Advisory : Act as a trusted advisor, offering expert guidance to clients on best practices, process optimization, and maximizing the ROI of ServiceNow investments within targeted modules.
Process Enhancement : Continuously analyze, recommend, and implement process improvements to elevate the performance and effectiveness of client ServiceNow environments, particularly within CSM, SPM, ITAM, and ITOM domains.
Stakeholder Collaboration : Collaborate closely with technical teams, business stakeholders, and end-users to ensure seamless adoption, comprehensive knowledge transfer, and sustained client satisfaction.

Requirements

ServiceNow Expertise : Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM, SPM, ITAM, and ITOM modules.

Technical Proficiency : Strong knowledge of ServiceNow platform customization, including JavaScript scripting, REST / SOAP API integrations, workflows, and automation specific to CSM, SPM, ITAM, and ITOM.

Certifications : Certified Implementation Specialist (CIS) certifications in CSM, SPM, ITAM, or ITOM modules highly preferred.

Project Management Skills : Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.

Communication Skills : Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.

Remote and International Experience : Demonstrated ability to effectively manage remote projects and stakeholders, specifically within the EMEA region.

Language : Fluency in English is mandatory.

Nice to have

Certifications : Certifications (CIS in ITAM, ITOM, GRC, CSM, HAM, or similar) are highly advantageous.

Any other EMEA language is preferred but not required

Benefits

Remote-First Culture : Work from anywhere within the EMEA region, with flexibility in your schedule to maintain work-life balance.

Collaborative Environment : Join a supportive team that values knowledge sharing and professional growth.

Professional Development : Access to ongoing training and certification support to expand your ServiceNow expertise.

Impact-Driven Projects : Work on high-impact projects that drive real change for our EMEA clients.

Créer une alerte emploi pour cette recherche

Servicenow • FR