Ingénieur Réseaux H / F

Company : Mercer

Description :

Diagnoses and resolves complex application issues working with clients (primarily internal occasionally external) other IT departments and suppliers as appropriate.

Communicates with users by delivering best practice communications guidance and other appropriate support until tickets are resolved.

Works autonomously to recreate problems and identify necessary fixes using a variety of software tools and resources.

Confers with other IT colleagues as needed to assist with solving issues depending on the problem encountered.

Identifies system bugs and refer the most complex cases to TierThree support.

Identifies and fixes software problems primarily from internal systems users regarding issues on system usability including but not limited to functionality signon security access reporting and systems upgrades.

Develops communications that informs clients and internal users of new software application roll outs and implementations; outages and downtime new system functionality upgrades software training opportunities new system documentation resources and other events that may impact a clients ability to use the existing or new system.

Ensures all relevant implementation support and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).

Identifies new system upgrade features or new system implementations to be communicated to clients.

Provides service reports management summary.

Marsh McLennan (NYSE : MMC) is a global leader in risk strategy and people advising clients in 130 countries across four businesses : Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex / gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Officebased teams will identify at least one anchor day per week on which their full team will be together in person.

Key Skills

Engineering Support,MAC,Hydraulic,General Services,Ado,Health Education

Employment Type : Full-Time

Experience : years

Vacancy : 1