Boutique Offres d'emploi - Villiers-sur-Marne (94)

Overview and purpose of role :

As a Welcomist at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty. You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.

Key Responsibilities of the role :

Service Delivery

• Customers welcoming
• To keep the customers waiting before being taken care off by a Client Advisor
• Offering and serving drinks to customers who are waiting or trying on products
• Managing and maintaining a clean crockery service
• Supporting the sales team during quiet periods
• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.

Product Knowledge

Presentation of the collections, shop and products available to the clients

Relationship Building & Customer Relationship Management

Team Work

Please note : Colleagues must be comfortable with the physical element of the role, including but not limited to, manual handling, standing for long periods of time and use of ladders as required or any other Health and Safety requirement as covered within the training.

Skills and Requirements :

In order to deliver the main responsibilities of the role, you will need the following skills :

Technical :

Soft skills :

How will success be measured?

1. The core company values and behaviors, which are expected to be demonstrated at all times.

2. Team work : you are expected to deliver as part of a team at all times and supporting and mentoring if necessary new team members as required.

3. You are expected to respect Company processes and procedures and follow about security, stock, cash, transfer, shoe-uniform, grooming amongst others.

Our Business and our Values :

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values :

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!