Client mystère Offres d'emploi - Clamart (92)

Manager Client Success

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What will you be doing

We are seeking a user-focused detail-oriented resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support user experience and development by investigating issues coordinating resolutions coaching commercial teams and managing communication between users client service teams and product development.

Job Responsibilities

• Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
• Own issue root cause identification and resolution to triage root causes between feature enhancements system bugs and user education
• Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
• Support setup configuration and QA of client models
• Drive continuous improvement of support processes tools and user education materials
• Clearly communicate guidance and resolutions to users or internal teams
• Test new enhancements or fixes prior to release to ensure quality and expected behavior
• Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role :

Location

This position is located in France Paris

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

#LI-AG1

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1