Global accounts legal counsel mf Offres d'emploi - Toulouse
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Global accounts legal counsel mf • Toulouse
- Offre sponsorisée
Technical Support Engineer
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CHC Navigation | CHCNAVToulouse, FR- Temps plein
About the Company
CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.
We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.
About the Role
In this customer-facing role, your primary focus will be ensuring partners and enterprise clients are expertly trained to demonstrate, install, and utilize CHCNAV products and solutions seamlessly. You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner / customer locations for training, demos, or problem-solving. Key responsibilities include :
- Ensure the successful onboarding of new partners from both a hardware and software perspective.
- Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
- Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
- Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
- Support sales functions as a technical expert / consultant for surveying.
- Develop and update training materials.
About You
Note : To be considered for this position, candidates must already live and eligible to work in France.
Travel Requirements
There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.
What we offer