Consumer Communications Associate

Consumer Communications Associate - PR & Influencer marketing

About the team

The communications and policy team is a vital part of the business. It is this team’s job to effectively communicate the positive impact Deliveroo is having for customers, restaurants, shops and riders, by offering the flexible on demand work people want and bringing world-leading food and shopping to people when and where they want it.

The Consumer Communications Team is responsible for the B2C external communications strategy with a particular focus on PR & Influencer marketing, working in close collaboration with Brand Social, Corporate Communications and Marketing teams.

About the role

Deliveroo is looking for a communications professional with 3-5 years of experience working for consumer-facing brands or services at an agency or in-house.

The Consumer Comms Manager will help devise and implement the Consumer Comms strategy and activations with the support of external PR & Influencer agencies. This role is best suited to a communications expert who embraces creative thinking, is curious, adapts to a constantly evolving industry and can manage multiple projects and internal stakeholders simultaneously.

The role is based in our central french offices in Paris.

What you’ll be doing:

Reporting to the Head of Consumer Communications & Brand Social, you will:

• Manage day to day press and influencer relations (national & local TV, radio, lifestyle, professional & trade media) and identify key contacts and new editorial opportunities in French press to build and nurture relationships.
• Work with the agency on consumer insight-led creative ideas and communications strategies to support new partner, service or product announcements in a way that makes them exciting to media and customers.
• Day to day collaboration with external PR & Influencer agencies, in particular on ideation, story planning, journalist or influencer follow up & reporting.
• Work collaboratively with local Marketing, Commercial and Ops teams to ensure comms ideas support market-level goals and strategic priorities.
• Liaise with Legal and Compliance teams to approve campaigns and new product development when relevant.
• Draft responses and statements for media enquiries where needed.
• Support the planning & execution of big PR stunts, events or partnerships to support marketing moments or business priorities.
• Draft engaging copy (press releases, social, in app & CRM) to support comms activations across multiple channels.

Requirements:

• 3-5 years of experience developing and launching consumer-facing campaigns (ideally within a high-growth, consumer-facing brand).
• Fluent English and Native French
• You will be attuned to setting KPIs, evaluating and improving the success of campaigns to report on this internally.
• You are a natural team player who loves food and understands the role it can play in culture.

About Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Hybrid work is allowed (Office located in Paris 9th, WFH up to 2 days per week)

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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