Engineering Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

The teams you could be joining

Developer Relations Team

Team Focus :

Expand and optimize authentication methods (OAuth2 SSO etc. and APIs for both internal and external developers.

Design document and scale Gorgias public and private APIs.

Build and grow a partner ecosystem through the Gorgias App Store and developer community.

Focus on API stability latency and performance ensuring the API is missioncritical for internal and external integrations.

Growth Team

Team Focus :

Revamp the billing system and integrations with financial partners to drive productled growth.

Collaborate with GoToMarket Finance and Product teams to align on growth strategies pricing models and customer onboarding.

Lead efforts in monetization and customer journey optimization focusing on expanding Gorgias customer base and driving retention.

Agent Productivity

Team Focus :

Work on core features of the Helpdesk product including ticket routing SLAs automerge macros and rules.

Ensure the product is highly available scalable and performs well under high traffic.

Focus on building features that enhance customer support workflows and integrate seamlessly with Gorgias overall platform.

Who You Are

Technical Expertise : You have a strong background in backend engineering specifically with hightraffic applications and distributed systems. Desirable experience with Python Kafka Flink or similar

Leadership : You have 2 years of experience in an engineering manager or team lead position with a proven ability to mentor and develop engineers.

Problem Solver : You can navigate complex technical challenges and balance the needs of multiple stakeholders.

CustomerFocused : You understand the importance of aligning technical solutions with customer needs and business goals.

Collaboration : You excel in a crossfunctional environment partnering with teams like Product Design and GoToMarket to deliver impactful solutions.

Perks and Benefits

Competitive salary & equity 90th percentile of the market worldwide)

5week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)

Paid sick leave

Paid parental leave 16 weeks)

MacBook Pro

Personal credit card to buy lunches (we use Swile

We provide private health insurance (we use Alan

Get up to 700 to set up your workstation at home (working from home should feel breezy)

Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!

Required Experience :

Manager

Key Skills

Hospitality Experience,Go,Management Experience,React,Redux,Node.js,AWS,Mechanical Engineering,Team Management,Leadership Experience,Mentoring,Distributed Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1