Account Executive Installed Base

As an Installed Base Account Executive your mission is to expand the footprint of IFS solutions within existing customer accounts. You will cultivate long-term partnerships ensuring customers derive maximum value from their investments while identifying opportunities for growth through renewals upselling and cross-selling. This is a customer-facing quota-carrying role focused on delivering measurable business outcomes and driving strategic account expansion.

KEY TASKS

Account Growth & Revenue Expansion

• Manage a portfolio of existing customer accounts consistently meeting or exceeding revenue and retention targets.
• Drive renewals and proactively identify opportunities to expand solution adoption through upsell and cross-sell initiatives.
• Develop and execute strategic account plans to increase customer satisfaction and grow account value.

Strategic Partnership & Customer Success

• Build strong relationships with key stakeholders across customer organisations.
• Appreciate customer goals challenges and industry dynamics to deliver tailored solutions that drive measurable impact.
• Serve as the primary contact for strategic discussions aligning IFS offerings with customer outcomes.

Industry Insight & Business Acumen

• Maintain a strong appreciation of customer industries technology landscapes and business priorities.
• Provide relevant insights benchmarks and recommendations to help customers maximise ROI from IFS solutions.

Opportunity Development & Forecasting

• Identify and qualify expansion opportunities within the installed base.
• Collaborate with internal teamsincluding Executive Leadership Presales Customer Success Professional Services and Solution Consultingto support account growth strategies.
• Ensure accurate forecasting and pipeline management using CRM tools.

Engagement & Retention

• Conduct regular business reviews and adoption sessions to reinforce value and drive solution utilisation.
• Monitor market trends and competitor activity to refine account strategies.
• Participate in customer events webinars and user groups to deepen engagement and strengthen relationships.

Sales Excellence

• Apply disciplined account management practices aligned with IFS sales methodologies.
• Work cross-functionally to deliver seamless customer experiences and maximise account potential.
• Continuously enhance product knowledge and consultative selling capabilities.
• Engage in value-based selling that connects IFS solutions to customer business outcomes.

Qualifications :

• Demonstrated success in account management customer success or sales roles focused on existing accounts.
• Familiarity with enterprise software or technology solutions with a commitment to deepening product expertise.
• Strong communication presentation and relationship-building skills across all organisational levels.
• Ability to manage multiple priorities in a dynamic customer-centric environment.
• Proven history of achieving retention and revenue growth targets.
• Appreciation for structured sales processes including cadence forecasting and reporting.

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Business Development,Customer Service,Revenue Growth,ABC Analysis,Account Management,Communication,CRM,Excel,Salesforce,PMP,Customer Relationships,Business Relationships,Sales Goals,Sales Process,CPA
Department / Functional Area: Sales
Experience: years
Vacancy: 1