Learning Program Coordinator [Internship]

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real : a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship : personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on :

Quality : conversations that feel authentic and on-brand.

Experience : effortless shopping from chat to checkout.

Re-engagement : personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

The Learning & Development Team is part of the People organization at Gorgias.

We design and deliver impactful programs that help every Gorgian grow from onboarding to leadership development to AI adoption. Our mission is to empower teams to learn faster work smarter and thrive in a fast-changing SaaS environment.

Youll join a high-impact function driving AI-enabled learning transformation helping 400 employees leverage new tools and mindsets to scale their impact.

What Youll Do

Build engaging learning experiences :

Create internal programs that blend micro-learning storytelling and digital resources to help teams build new skills.

Operationalize AI first workflows :

Transform the delivery of enablement by creating bots agents and fully automated process for subject matter experts to share their knowledge.

Coordinate program delivery :

Support logistics communications and participant engagement for internal learning sessions and onboarding cohorts.

Measure and iterate :

Track participation collect feedback and continuously improve program design using data and learner insights.

Build scalable learning assets :

Develop templates visuals and Notion pages that make knowledge sharing effortless across the organization.

Who You Are

Youre curious creative and energized by the idea of helping people work smarter through technology. You thrive at the intersection of learning design and AI.

Specifically you have :

A strong interest in AI and digital transformation in the workplace.

Excellent writing storytelling and presentation design skills.

Comfort with tools in general.

A bias for action : you love building testing and iterating quickly.

Why it matters

Youll help shape how 400 team members adopt AI across roles teams and workflows making Gorgias one of the most AI-fluent companies in SaaS.

By the end of your internship youll have designed programs that accelerate learning and digital transformation at scale a portfolio youll be proud to share anywhere.

Perks and Benefits

On top of the mandatory benefits youll get :

1885 compensation per month

MacBook Pro and home-office setup support

Flexible work environment

Mentorship from experienced People and AI leaders

AI at Gorgias

At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias

We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion at Gorgias

Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience :

Intern

Key Skills

Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work

Employment Type : Full-Time

Experience : years

Vacancy : 1