Genesys System Integration Specialist F / H

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

Rattaché au Directeur des Services de la Business Unit CX (Customer Experience), vous intégrez une équipe gérant des Projets de Centres de Contacts menés auprès de Grands Comptes.

Vous participez à toutes les phases du projet : conception, réalisation et recette des solutions.

What you'll be doing

Vos missions seront :

• Concevoir des solutions pour répondre à un besoin client.
• Rédiger et maintenir à jour les documents techniques (dossier d'architecture, spécifications techniques et fonctionnelles, dossier d'exploitation ...).
• Installer et déployer les solutions techniques.
• Développer et configurer la solution (stratégies de routage, indicateurs statistiques, bandeau).
• Réaliser les tests unitaires et l'intégration de la solution développée et / ou paramétrée.
• Mettre en exploitation la solution.
• Rédiger des modes opératoires.
• Assurer le transfert de ses compétences pour l'exploitation de la solution mise en place.
• Assurer le support technique niveau 3 des solutions déployées en lien avec l'équipe Support.

Votre profil :

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.