Program Manager

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. Program Manager This is your mission Are you passionate about operational excellence and IT reliability? Then this position is for you. As Program Manager – IT Stability & Resilience , you will be responsible for leading the IT Stability & Resilience Program across Application Support, driving continuous improvement, operational excellence, and incident reduction across critical production environments. Build side: Define and manage the global IT Stability Program roadmap aligned with Production Excellence goals. Establish governance for tracking, prioritizing, and reporting initiatives across APS domains (Markets, Securities, MFS, etc.). Chair Steering Committees and ensure timely decisions with stakeholder alignment. Promote accountability, continuous improvement, and collaboration across teams. Lead change management activities to ensure adoption of new tools, processes, and behaviors. Run side: Drive initiatives focused on incident reduction, capacity, performance, and monitoring improvements. Coordinate implementation of stability frameworks (SRE, ITIL4, FinOps, Service Quality Index). Partner with engineering and DevOps teams to strengthen observability, monitoring, and automation (e.g., Dynatrace, Ansible, ServiceNow, Elastic). Define and track KPIs and OKRs such as MTTR, MTTD, SLA adherence, and recurring incident reduction. Conduct post-incident reviews and ensure systemic remediation is implemented. This is your background You have at least + 8 years of experience in IT Production / Application Support , with at least 3 years in program or project management roles . You enjoy driving operational excellence and improving IT stability and are constantly innovating. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration . This is your career path. You have the opportunity to lead critical IT Stability & Resilience programs . You enjoy driving operational excellence and improving service reliability and are constantly innovating. You are looking for an environment where your strategic impact and ideas matter and where technology goes hand in hand with collaboration. This is your expertise: Technical: Linux tools, DevOps methodologies, Cloud infrastructure, Automation frameworks, Monitoring & Observability solutions. Soft skills: Strategic thinking, data-driven decision making, executive communication, stakeholder management, team collaboration, global program management. This is how you work as part of a team: You thrive in cross-functional and multicultural teams. You coach and enable colleagues to adopt best practices and continuous improvement habits. You communicate effectively with stakeholders at all levels, including senior management. This is our commitment At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. Attentive and human onboarding A truly hands-on management style Continuous training opportunities Concrete commitments: inclusion, equality, solidarity The Move Up x United Heroes program to get moving and breathe A comprehensive HR package: health insurance, TR card, CSE, pension plan A culture of feedback and meaningful projects The recruitment process: An initial phone call with our recruitment team An HR interview and a job interview with a business engineer A test or technical interview with one of our experts A final meeting with your future manager or project manager And if we're a good fit, we'll get started together Good to know Location: Lisbon Contract: Permanent contract Remote work: Hybrid Twice a week from the client's office Job category: IT / DevOps / Application Support / IT Operations / Program Management What you will do here, you won't do anywhere else. This moment is yours.