BOTTEGA VENETA Jr Retail Trainer

Summary

Combines all positions within the different sales channels : retail wholesale and e-commerce. Also includes all activities to support store management.

Develops and implements customer centric initiatives and excellence programs designed to optimize sales processes and customer satisfaction. Designs and delivers training programs for retail employees to drive growth through effective selling and customer service skills.

Job Description

The Trainer is responsible for enhancing the competencies of retail employees within their assigned Region by delivering impactful training programs aligned with the companys core values. The goal is to elevate individual and team performance ensure brand consistency and drive excellence in client experience.

How you will contribute

• Deliver training and on-the-floor coaching across the Region to ensure excellence in selling techniques and the Client Journey in all stores (Flagships Stores Department stores Airports Outlets)
• Ensure the Brands image by promoting an elevated client experience contributing to sales performance and supporting the Brands vision of client-centricity and profitability.
• Support the professional development of client advisors with classroom training and on floor coaching
• Partner closely with the Regional Training Manager to adapt global training content to local markets considering specific business needs while adhering to Brand guidelines.
• Liaise with the Worldwide (WW) Training Department to ensure consistency coherence and quality of training across the Region.
• Coordinate and monitor in-store induction programs for all new retail hires in line with WW Training Department standards.
• Organize and deliver classroom-based Immersion Training for newly hired retail employees ensuring completion within 90 days of their start date.
• Plan and conduct Expert Training sessions for advanced retail employees (e.g. product-specific training in RTW or Clienteling) in alignment with WW Training guidelines.
• Support the creation and management of the annual Regional Training Calendar taking into account local priorities and global directives.
• Adhere to and optimize the use of the Regional Training Budget.
• Adapt training delivery to diverse learning styles and knowledge levels using a strengths-based approach to manage challenges and inspire engagement.
• Develop or oversee the development of training materials such as manuals handouts and instructional aids based on WW Training content and regional adaptations.
• Evaluate training effectiveness by monitoring behavioral change in the field and assess the impact and relevance of ongoing programs.
• Act on mystery shopping results by identifying opportunities for service enhancement and training intervention.
• Remain current on industry best practices competitor activity and emerging trends in employee development and training technologies.

Who you are :

Why work with us

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.

Job Type

Regular

Start Date

Schedule

Full time

Organization

Bottega Veneta France SAS

Required Experience :

Junior IC

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1