Customer Support SpecialistCustomer Support Specialist

We are seeking a Customer Support Specialist to support our new clients in adopting and mastering the [Platform Name] solution. Client Support (60%) Contribute to process improvement by enriching support content and promoting automation to reduce ticket volume (product-centric approach). Experience : 1-5 years in onboarding, customer success, client support, or a related role, ideally within a SaaS company, tech environment, advertising, or agency sector. ability to convey complex information in a clear and engaging manner. Customer-Focused Approach : Strong customer service orientation with the ability to understand client-specific needs and provide personalized solutions. Organizational Skills : Strong project management capabilities, able to coordinate and prioritize multiple client accounts at different onboarding stages. Comfort with digital tools and SaaS platforms; experience with CRM systems and project management software is a plus. Ability to analyze client data to identify trends and opportunities for improving the onboarding experience. Fluent in english Professional development : access to continuous training and professional growth opportunities (vertical and / or horizontal mobility) Recognition and rewards : competitive fixed and variable pay International work environment : collaborate with an innovative, passionate and international team. Flexible work options : remote work options and flexible office policy for better work-life balance. Transparency and open communication : between teams and management # Video call with Audrey (HR Manager). #