3PL Quality Agent

Mission

As a Quality Agent, you will be responsible for monitoring and improving the performance of our third-party logistics (3PL) partners at the parcel level. Your mission is to ensure the highest standards of service quality, on-time delivery, and customer experience across our last-mile network in France.

Key Responsibilities

- Monitor 3PL operational performance daily at the parcel level (e.g., delivery success rate, delays, failed attempts, scan compliance, customer feedback).

- Analyze KPIs related to delivery time, first-time delivery success, customer satisfaction, and exception handling.

- Identify root causes of quality issues (e.g., address errors, carrier misrouting, poor customer communication) and drive corrective actions with 3PL partners.

- Lead weekly performance review meetings with 3PL representatives and internal operations teams to share insights, track progress, and align on improvement plans.

- Produce and present clear, actionable dashboards and reports highlighting trends, risks, and opportunities for service enhancement.

- Act as the main quality liaison between internal stakeholders (KA, Operations, Tech) and external 3PL providers.

Job Requirement

1. Master Degree in Supply Chain, Logistics, Transportation

2. Key soft / hard skills : communication, coordination, data driven, pack office

3. Languages : French, English and Mandarin a plus