Senior Commercial Account Executive

Job Description

join us at Zendesk where were on a mission to power exceptional service for every person on the planet. Were accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.
To achieve this were in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesks impact.
What Youll Be Doing:

• Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Manage and nurture key customer relationships to ensure maximum satisfaction and retention fostering long-term strategic partnerships.
• Leverage data insights customer intents and adoption history to effectively prospect new clients and enhance retention strategies leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
• Create quarterly territory plans developing strategies and actionable tactics to increase our market share in the Enterprise sector.
• Demonstrate a strong understanding of Zendesk products and align them with clients business objectives to secure product expansion and customer satisfaction.
• Lead complex value-centric sales cycles including multi-month deals with proof of concept stages particularly with customers generating significant revenue.
• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
• Establish and maintain C-level executive sponsorship leveraging your industry expertise to build relationships with decision-makers and champions.
• Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
• Negotiate and close complex deals leveraging a consultative approach utilizing your exceptional communication skills to present compelling business cases and value propositions.
• Maintain thorough knowledge of Zendesk solutions staying current with competitive landscape and industry trends.

What You Bring to the Role:

• BA/BS degree or equivalent experience required.
• Experience in cloud/software B2B sales or solution engineering with a minimum of 8 years of experience and a proven track record of exceeding sales targets.
• Strong consistent track record of achieving targets & quota achievement in 2 of the last 3 years; Presidents club membership is a plus.
• Expertise in navigating complex sales cycles and renewals including multi-month value-centric processes with proof of concept stages.
• Experience in managing customer relationships with organizations generating revenues exceeding $2 billion.
• A history of successfully selling to VP and C-level executives in Enterprise accounts.
• Outstanding presentation negotiation and deal-closing abilities.
• Experience creating and leveraging territory and account plans.
• An entrepreneurial spirit a collaborative mindset and a drive for personal and professional growth.
• Demonstrated industry experience with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.
• Familiarity with key Sales tools such as Salesforce Outreach Clari Seismic and Looker.
• Ability to travel to customer locations.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1