Sales Customer Service

Global manufacturer of screws and fixings.

We are committed in delivering high-end innovative products that contribute to reduce time of assembly and installation to our customers delivering cost savings.

Are you driven by customer satisfaction and eager to develop your career in a global company with over 60 years of innovation? CELO is seeking a Sales Customer Service team member for our Industry division in France.

💡 What will you do?

• Ensure sales growth and customer satisfaction

• Resolve customer queries (phone, email, chat) for small and key accounts

• Provide up-to-date info on products, prices, availability

• Manage leads, qualify prospects, support inside sales

• Proactively follow up on orders, returns, and claims

• Keep CRM records current and accurate

• Identify opportunities to cross-sell and upsell

• Be responsible for logistics, ensure timely and correct deliveries to C customers

• Collect feedback, suggest improvements

• Prepare quotes, track orders, and help resolve issues

• Act as main contact for customer needs and incidents

🎯 What are we looking for?

• Fluent English (spoken and written) and French. Additional language skills will be positively valued.

• Proactive, customer-oriented, and results-driven individual

• Technical background with sales/marketing knowledge

• Experience in industrial sales, especially technical products

• Ability to travel up to 20%

• User-level experience with ERP, CRM, Office tools

✨ Nice to have

• Previous experience: +2 years in an industrial company in customer service.

• Knowledge of marketing and sales

• Experience supporting logistics

• Multidisciplinary team collaboration

What do we offer?

• Join an international, continuously growing company

• Workplace valuing efficiency, innovation, and professional development

• Work with multidisciplinary teams on global projects

• Clear opportunities for career growth

• Supportive, inclusive culture—teamwork and cohesion are our pillars

• 2 days of remote work per week

Are you passionate about customer care and motivated by continuous improvement with an international outlook? We want to meet you! Apply now and take the next step in your career with CELO.

At CELO, we value diversity and equal opportunities. All qualified applicants are encouraged to apply.