Regional Product Support ECA Expert (W/M/D)

Regional Product Support ECA Expert (W/M/D)

Contract Type

Permanent

Country

FRANCE

Location

Saint Laurent sur Sèvre

Your opportunity

We are seeking a skilled and motivated Automation Engineer to join the End of Line Product Support team for the Europe and Central Asia (ECA) region within the Service organization of SIDEL. This role is a unique opportunity to work closely with both our products and customers, supporting Pal/Depal equipment across its entire lifecycle, ranging from legacy to new-generation machines.

Your Mission

The job takes place mainly in the office but also with few missions onsite. In both situations the resource has to secure the operational follow-up & technical support (on automation side) of all Pal/Depal products through the whole life of the machine. He has also to secure that the population of colleagues (FSE, ISM, PME, CCM) in contact with the customer are well supported through email, tickets, telephone and onsite missions.

Job main activities:

• Execute troubleshooting on all Pal/Depal machines and associated trade equipment.
• Secure Non Conformity and warranty cost management
• Support FSE during projects and service site execution.
• Apply RCA methodology on automation issues, driving data collection and preventive/corrective action
• Provide daily telephone & email and tickets support to our customers
• Secure retrofit application on the Pal/Depal concerning automation platform

Finally, he is also in charge to secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of issues on Pal/Depal equipments.

We are committed to providing a diverse and inclusive workplace and encourage applications from individuals with disabilities.

Your Profile

Master or Bachelor Degree, or equivalent
English spoken and written
At least 5 years of technical assistance, field experience or engineering in packaging equipments
Knowledge of Pal/Depal products and process is a plus
Electrical fundaments (safety equipments, sensors, motion, servo drivers, inverters…)
Knowledge of PLC platform (Siemens S7 / TIA Portal - SCL-Graph-Awl, B&R, Rockwell Automation, )
Knowledge of HMI (ZenOn, Citec and/or InTouch) and Motion platforms (Danfoss, Elau, B&R)