HR Lead

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, our vision is to make commerce better for everyone - merchants and customers.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale. At the forefront of innovation, our platform is the most complete one in the world of AI and empowers teams to gain deeper insights and act swiftly on customer experience.

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar, and EssilorLuxottica. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.

As the HR Lead, you will oversee and drive all aspects of the People function from talent acquisition to employee engagement and organizational development. You will act as a trusted partner to leadership, ensuring that HR strategies and initiatives support the company’s culture, goals, and growth ambitions. This is both a strategic and hands-on role, requiring a strong operational understanding of HR processes and an ability to influence at all levels.

Responsibilities

In this role, you will be responsible for:

HR Strategy & Leadership

• Develop and implement the company’s HR strategy aligned with business objectives.

• Partner with leadership to define workforce planning, headcount priorities, and organizational structure.

• Drive a culture of performance, inclusion, and engagement across all teams.

• Lead HR initiatives that support scalability, efficiency, and talent retention.

Talent Acquisition & Employer Branding

• Manage end-to-end recruitment for all departments, ensuring a strong candidate experience.

• Build and execute sourcing strategies to attract top talent in key markets.

• Partner with Marketing and Leadership to enhance employer branding efforts.

• Track hiring KPIs and optimize recruitment processes through data insights.

People Operations & HR Administration

• Oversee HR policies, contracts, and compliance with local labor laws.

• Participate in budget reviews, benefits administration, and employee documentation.

• Ensure smooth onboarding and offboarding processes with a focus on employee experience.

• Maintain accurate HRIS data and lead HR reporting and analytics.

Performance & Development

• Drive performance management cycles, including goal-setting, feedback, and reviews.

• Design and implement learning and development programs to enhance employee growth.

• Partner with managers to identify skills gaps and succession planning opportunities.

Employee Engagement & Culture

• Champion initiatives to foster collaboration, recognition, and well-being.

• Conduct regular engagement surveys and translate insights into actionable plans.

• Serve as a trusted advisor for employee relations, resolving issues with empathy and fairness.

Desired Education & Experience

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.

• 5+ years of experience in HR roles, ideally in a SaaS company.

• Strong knowledge of employment law and HR best practices.

• Proven experience in scaling HR operations in a fast-paced environment.

• Excellent interpersonal, communication, and organizational skills.

• Fluent in French & English; additional languages are a plus.

Other requirements

• Growth mindset, with whatever it takes, and a learner spirit.

• Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company.

• Highly responsive and service-oriented attitude, accustomed to working in an international environment, and action-driven.

• Hands-on project management experience, including the ability to organize, prioritize, and manage deadlines.

• Ability to maintain strong working relationships

• Collaborative team player combined with the ability to work independently.

• Sound and practical business judgment.
  

What Goodays offers you

• A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

• Access to cutting-edge tools and technologies, including a ChatGPT Plus subscription to support your work and enhance productivity

• A great and diverse team of professionals who are talented, fun, supportive, open, communicative, and who you can learn from and share with

• Fun and challenging working environment with significant opportunities for career growth and development

• An international environment

• Attractive salary package including excellent pension and health insurance.

• Open and inclusive working environment, including flexible hours and parent-friendly options.