Event Operation Team Lead f/m

YOUR MISSION Sharingbox is a global leader in the design and production of engaging photo and video experiences. Part of DNP Group, active since 2006, with offices in over 20 countries and operating worldwide, we work with the major international brands and agencies to create state-of-the-art brand activations.From a simple GIF booth, to virtual reality concepts, we use our own proprietary tech, which gives us the leading edge when it comes to making it work for clients’ objectives, and delivering flawless execution. Experiences we design provide our clients with spontaneous brand engagement, organic event amplification, valuable user data, and social media presence through user generated content.Our solutions are most commonly used at store openings, product launches, PR and influencer events, marketing tours, festivals and major live events. Take a look at www.sharingbox.com and www.instagram.com/sharingbox Create. Capture. Amplify. Main Mission The Event Operations Team Lead is responsible for the day-to-day coordination and execution of operational activities related to service delivery. The Event Operations Team Lead supports the Head of Operations Europe by ensuring the effective deployment of operational processes across countries. This role is closely connected to field teams and is responsible for accompanying and supporting operational staff, overseeing onboarding and training, and leading cross-functional projects aimed at improving service delivery and operational efficiency. Responsibilities and Activities Process Deployment & Compliance Ensure the correct implementation of operational processes across all local teams. Monitor adherence to procedures and standards during service execution. Identify gaps and propose corrective actions to improve consistency and compliance. Team Support & Development Manage day-to-day operations of the Event Operations Managers and Stock Managers. Provide operational support every day and on complex events. Coordinate logistics for inter-country shipments and tool access. Act as a daily operational reference for field teams and local coordinators. Recruit and onboard new operational staff and ensure proper integration. Create an onboarding program in collaboration with the HRBP. Organize and deliver training sessions to reinforce process understanding and operational excellence. Provide ongoing coaching and feedback to team members. Project Management & Continuous Improvement With the Head of operation Europe, coordinate cross-functional improvement projects across countries. Collaborate with local teams to identify operational challenges and improvement opportunities. Document and share best practices to foster harmonization and efficiency. Tools & Documentation Create and update operational documents and training materials. Maintain and update tools used by the teams. Ensure consistent usage and access across countries. Reporting & Communication Track and report on process deployment status, training progress, and improvement initiatives. Provide regular updates to the Head of Operations Europe. Maintain clear documentation of procedures, training materials, and project outcomes. Profile Required Experience: 4+ years in operations management, ideally in a multi-country, service-based business. Experience in the events or hospitality sector is a plus. Leadership: Proven ability to lead and develop cross-functional teams across multiple locations. Analytical Skills: Strong analytical skills with the ability to interpret data and make data-driven decisions. Communication: Excellent verbal and written communication skills; proficiency in multiple European languages is a plus. English will be the working language. Project Management: Skilled in project management, with experience handling large-scale, cross-border projects. Adaptability: Comfortable working in a fast-paced, rapidly changing environment and capable of handling multiple responsibilities effectively.