Customer Success Manager European market - noCRM - Fullremote - CDI

Positive is a fast-growing tech group specializing in B2B SaaS, helping marketing teams grow smarter. We bring together several innovative brands around a common ambition: to become the European benchmark in MarTech. The group's 400 employees, based in France, Germany, Italy, Spain, and Poland, support our customers in 80 countries. Find out more here ! noCRM.io , part of Positive Group, is a dynamic and fully remote SaaS company empowering over 15,000 salespeople in 80+ countries. Our lead management software has become the go-to solution for sales teams around the world. Our users love us because we’re not a complex CRM — we focus on what salespeople actually need. You’ll be joining a diverse and passionate team that cares about the product, our customers, and each other. We’re ambitious, collaborative, and believe in working smart (not just hard). Excited to help salespeople thrive across Europe? Apply now and show us why you’re the perfect fit 🚀 As a Customer Success Manager, we are seeking a motivated and customer-centric person to join our Customer Success team in the European market — helping our French and English speaking customers grow their businesses using our product Your main missions are: Act as the regional representative for noCRM across Europe, managing relationships with key customers. Own the end-to-end customer journey across your portfolio: onboarding, adoption, success, and renewals. Identify new business opportunities and be accountable for expansion MRR and retention KPIs. Be directly responsible for renewals, churn prevention, and expansion revenue (upsells, cross-sells). Run onboarding sessions, product walkthroughs, weekly webinars and QBRs with customers when needed. Monitor usage data and customer health scores to proactively prevent churn. Share feedback internally and help build better processes, content, and automations for your region. Lead or contribute to CS-related internal projects (automation, AI, onboarding flows, etc). Work closely with Marketing, Product, and Support to bring improvements. Candidate Profile What we offer you Ideally based in France or in Europe with similar timezone, and fluent in French and English (mandatory). Most of your portfolio will be French customers so you’ll need to be fluent in that language. 2–4 years experience in Customer Success or Account Management in SaaS. You’re customer-focused, but also commercial-minded and comfortable discussing value & renewals. Comfortable managing a portfolio of customers with different lifecycle stages. Self-motivated, with the ability to work independently and efficiently in a remote setting. Strong communicator and relationship-builder — especially in remote environments. Organized, data-driven, and eager to work on processes and automation. Passionate about workflow improvements and tech tools like Zapier, Notion, VoIP, CRMs, Gleap or Intercom. Bonus points if you speak Portuguese/German or other languages, or have led success/expansion projects before. Location & Remote Work Fully remote position ⛱ Annual retreats: Meet our team in real life once a year in different locations (from Madrid to Rio de Janeiro, who knows what comes next!) 💪 Work with a product that 11,000+ users around the world rely on to manage their sales and grow their revenue. ✨ Freedom and ownership to grow your region: your voice counts, and your impact is real. 📣 Be at the heart of product decisions — the CS team is closely connected to Product. 💻 Remote-first culture that values async communication and flexibility. 🌎 Work with a multicultural team from 🇫🇷🇩🇪🇦🇷🇮🇳🇲🇽🇵🇹🇮🇪🇪🇸... and growing! 🚀 Opportunity to grow within the company and the group, with potential to evolve into more senior roles in Customer Success. Our Recruitment Process Please send us your CV in English or French. Step 1 – Introduction Call (30 min, video) with Alexia , talent partner]. An opportunity to discuss your background and aspirations, and to give you more details about the position and Positive. Step 2 – Interview (45 min, video ) with Yanina our CCO], your direct manager. A time to deepen your skills and imagine how you could work together. Step 3 – Practical Case / Technical Test. You will step into the shoes of a CSM by completing a task. This allows us to evaluate your skills and gives you the opportunity to see if you like this type of work. Then, debrief with Yanina directly Throughout the process Alexia will remain in contact with you and will be your main point of contact. Onboarding You will receive the schedule for your first week before D-day to know about the training sessions, planned meetings, and immersion times. The HR team will welcome you for the first hour to answer your questions and manage administrative aspects. No worries, your equipment, surprises, and colleagues will be waiting for you 😉 We look forward to receiving your application!