Data & AI Platform OPS & SRE lead (H/F)

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

YOUR ROLE

In close collaboration with platform, assets, integration, and product teams, the Data & AI Platform OPS & SRE Lead acts as the guardian of production excellence for Edenred’s Data & AI ecosystem.

The role is responsible for defining, implementing, and coaching Site Reliability Engineering, operational, and FinOps practices across Data, AI, and Agentic workloads—while preserving a strict “you build it, you run it” mindset.

As a player-coach, the role is both operationally hands-on and structurally influential, contributing directly to system design, CI/CD, and architectural decisions.

Responsibilities

• Define and operate SRE standards for Data, AI, and Agentic systems (SLOs, error budgets, reliability targets)

• Own observability frameworks (metrics, logs, traces, data freshness, AI signals)

• Own FinOps practices for Data & AI workloads (cost attribution, optimisation, guardrails)

• Define and run incident, problem, and service management practices

• Co-own CI/CD pipelines and guardrails (policy-as-code, quality gates, ..)

• Key member of the Design Authority, validating operability by design

• Player-coach: contribute hands-on to critical systems and coach teams on production readiness

• Share on-call responsibilities with builders, enforce blameless postmortems

• Ensure discovery & fast-track workloads are observable, cost-controlled

• Continuously improve platform reliability, scalability, operational maturity

YOUR PROFILE

Technical & Operational

• Strong SRE / production engineering background (Databricks multi-workspace/metastore) ecosystem

• Experience operating data platforms, AI pipelines, and agentic systems in production

• Deep understanding of observability, incident management, and reliability engineering

• Solid FinOps knowledge for cloud-native and AI workloads

• Comfortable with CI/CD, automation, and infrastructure-as-code

Player-Coach & Enablement

• Hands-on contributor able to dive into complex incidents and designs

• Strong coaching mindset; raises the operational bar across teams

• Ability to embed SRE thinking without centralising ownership

• Pragmatic and automation-first

Collaboration & Influence

• Ability to influence design decisions without hierarchical authority

• Clear communicator in high-pressure production contexts

• Comfortable arbitrating trade-offs between reliability, speed, and cost

• Trusted partner of engineers, architects, and product leaders