Senior Product Designer - Banking / CustomerLifecycle

Shine exists to help freelancers and small business owners reclaim the joy of working for themselves. Running a business shouldn't mean drowning in financial admin – it should be inspiring and rewarding. Our app brings banking, invoicing, accounting and admin together in one place, so entrepreneurs can focus on what matters most: growing their business and enjoying the freedom of working for themselves. We're a multicultural team of over 400 people across France, Germany, Denmark and the Netherlands. By bringing together leading European fintechs like Shine, Kontist and Tellow, we've built a single, intuitive platform designed for simplicity, speed and accuracy ,backed by local, award, winning support. Your hiring experience matters Just as we respect our customers' time, we respect yours. Your experience with Shine should feel simple, transparent and genuinely supportive. If this sounds like somewhere you want to grow, we'd love to hear from you The Product Design team at Shine To help Shine achieve its ambitious roadmap and company goals, our Product Design team is made up of 15 talented people across four areas: Staff Design, Copywriting, Banking, and Invoicing & Accounting, which you’ll be part of. In this role, you’ll join the Banking domain and work closely with a cross-functional squad (Product, Engineering, Data, Ops, Compliance) on customer lifecycle experiences across multiple European markets. Your direct manager will be Arnaud Le Roux, Head of Design (Banking) , and you’ll partner day-to-day with your Product and Engineering counterparts within the squad. Your role as a Senior Product Designer You’ll own end-to-end design for onboarding and KYC flows across web + mobile , designing for dual audiences : end customers and internal ops teams. Your mission is to drive conversion & activation , reduce friction in compliance-heavy moments, and build scalable patterns that can be reused across products/markets. Your responsibilities will include: Own onboarding/KYC experience from discovery → delivery → measurable impact Diagnose and improve conversion/activation funnels and operational efficiency Lead discovery with customers and ops teams; synthesize insights into decisions Design and iterate complex multi-step flows under regulatory constraints Collaborate with Compliance/Legal to translate requirements into great UX Contribute scalable patterns to the design system (onboarding/KYC components) Partner with PM/EM on prioritization, trade-offs, and roadmap shaping Participate in design rituals and raise quality while shipping pragmatically 📍 Job located in Amsterdam / Berlin / Copenhagen / Paris , with possibility of two remote working days per week . About you 6+ years experience designing digital products; experience in regulated environments is a strong plus Strong track record in complex multi-step flows (onboarding/KYC or similar) Proven end-to-end ownership with shipped outcomes and impact validation Excellent problem framing and decision-making under constraints/trade-offs Hands-on user research & synthesis ; strong collaboration with PM/Engineering Confident cross-platform designer (web + mobile) Comfortable partnering with Ops/Compliance/Legal stakeholders Strong communicator in English (written and spoken) Bonus: fintech/banking, compliance-heavy products, data-informed design, technical literacy, mentorship Our recruitment process 1️⃣ 45' call with Talent Acquisition 2️⃣ 45' interview with Hiring Manager 3️⃣ A 1h business case presentation to highlight your skills and give you a hands-on feel for the role 4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine What we offer: A role with visible impact on the daily lives of freelancers and small business owners across Europe End-to-end ownership in a product trio environment (Design × Product × Engineering), with real influence on what we build and why The opportunity to work on high-ambiguity, high-impact problems and ship improvements that are measured and iterated A strong Product Design community (15 talented people) with regular rituals for feedback, craft, and learning A multicultural environment with colleagues across France, Germany, Denmark and the Netherlands A competitive salary, depending on your experience and profile The chance to improve onboarding, activation and KYC-heavy flows across markets — designing for conversion, trust and compliance at scale Equal Opportunity Employer We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.