Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Lambersart, HDF, FR
PRESENTATION DU POSTE Famille de métier Management, gestion et aide à la décision Sous famille de métier : Pilotage de la performance / Data / d&eacu... Voir plus
Software Engineering Manager - Sustaining Engineering /h3pJoin to apply for the strongSoftware Engineering Manager - Sustaining Engineering /strong role at strongCanonical /strong /ph3Software Engi... Voir plus
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.If you're looking for an exciting opportunity to grow in a innovative environment, this could be the pe... Voir plus
Nous recherchons pour notre client, un SRE qui prendra en charge des aspects liés au déploiement, à la gestion et à l'optimisation des infrastructures cloud en assurant parallèlement un soutien tec... Voir plus
A leading open source software company is seeking a Software Engineering Manager passionate about open source software, Linux, and cloud computing.You will manage a distributed team of engineers, e... Voir plus
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.If you're looking for an exciting opportunity to grow in a innovative environment, this could be the pe... Voir plus
Sparteo is an independent suite of AI-powered advertising technologies built on sustainable, sovereign infrastructure.Since 2018, we’ve been reshaping programmatic advertising to make it faster, mo... Voir plus
Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Voir plus
TOP clients from our portfolio.We are currently looking for a.DFT & Post-Silicon Validation.Are you passionate about Design for Testability (DFT) for complex SoCs and SoC chiplets in package? W... Voir plus
Missions Principales /h3 /brpAu sein de la Direction e‑commerce, rattaché(e) au Directeur e‑commerce France, vos missions principales sont les suivantes : /p /brul /brliIdentifier, qualifier et éva... Voir plus
Passionné(e) par la tech, le numérique et l’innovation ? Rejoignez les 1 800 collaborateurs de.L’esprit collaboratif et le partage de connaissances sont au cœur de notre ADN.Nos experts repoussent ... Voir plus
Tu es passionné(e) par la relation client et tu veux avoir un impact direct sur la croissance d’une entreprise SaaS en pleine expansion ?.Alors cette offre est faite pour toi :.Customer Success pou... Voir plus
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
At Goodays (formerly Critizr), we help large enterprises manage and improve their customer experience through a powerful, impact-driven SaaS platform.Trusted by over 150 leading European companies ... Voir plus
Notre client est un cabinet de conseil en forte croissance, spécialisé dans la mise en relation d’experts IT, freelances et managers de transition auprès de grands groupes et de start-ups.Grâce à u... Voir plus
The Last Mile Hub Leader is responsible for managing and optimizing hub and delivery operations across a defined region.The role has two distinct but linked scopes of responsibility: On-the-road (r... Voir plus
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently seeking a Continuous Integration & Verification Infrastructure Engineer to join on... Voir plus
Why we need you? /h3 pOur growth is driving us to strengthen our SRE team to support and scale our production environments.Your mission will be to build and maintain reliable, observable, and secur... Voir plus
Vous souhaitez rejoindre une entreprise qui place l’humain au cœur de ses préoccupations ? On vous attend chez Extia ! /ppSociété de conseil spécialisée dans les métiers de l’IT et du digital, Exti... Voir plus
Chez Smile, on construit des solutions numériques ouvertes, performantes et durables, pour des acteurs majeurs de l’énergie, du retail, du secteur public ou de la finance.Pas de techno imposée : on... Voir plus
