Cash Collections Specialist (Accounts Receivable)

Role Description & Responsibilities

Our team has an immediate opening for a Cash Collections Specialist (Accounts Receivable) in our Waltham, MA office (onsite role). This role is responsible for activities related to Cash Collections as well as some account reconciliations, credit card payments, refund requests, and online sales. To monitor and coordinate the interface and all Accounts Receivable / Cash Collections activities in coordination with our Cash Applications team located in India

· Ensure the collection of outstanding receivables for a high-volume portfolio of key accounts and partners, while maintaining a high standard of client relationship and adherence to payment terms.

• Facilitate sustainable growth, develop strong customer relationships, and protect the company’s margins and profits to maximize the value of the company’s accounts receivable.
• Minimize exposure to bad debt and maintain an acceptable level of risk by working with the Credit Management team to review credit worthiness of new and existing customers, and ensuring timely collections while maintaining customer goodwill.
• Lead with a customer centric approach with strong professionalism to not only rectify Cash Collection needs, but also to ensure customer retention
• Manage all collection activities for a portfolios of customers & VAR(Partner) accounts
• Work with varying levels of personnel within internal and customer organizations to resolve any collection issues in a timely and professional manner
• Review customers’ accounts receivable balances researching possible reasons or issues resulting in non-payment, including on-going credit analysis
• Reconcile accounts on a regular (ongoing, monthly) basis and maintain clean aging balances
• Monitor the accounts receivable aging for accuracy and completeness to optimize days sales outstanding and reduce Total Overdue %’s.
• Provide information to Collections/AR Manager & Credit Managers on customers/accounts
• Put to use the collection tool in following collection strategies, actions to be done in the work queue, input all relevant information on customer account, work within customer portals, etc.
• Identify order/billing issues with customers and submit claims or work with Sales/Order Management team for corrections.
• Provide monthly Cash Forecasts on a weekly basis for senior management and manage tasks/responsibilities for month end close/quarter end close reporting.

Qualifications

• Bachelors’ Degree, preferred but not required
• 2+ years of experience in Cash Collections with an international portfolio preferred
• B2B Cash Collections experience
• Experience working with a team that is located across the country and internationally
• Experience within the software industry is preferred
• Strong command of collection tools, particularly Sidetrade. Proficiency in MS Office especially Excel, prior ERP/CRM usage and exposure to customer portals.
• Possess an understanding of general accounting principles. Ability to reconcile accounts debits/credits.
• Exceptional written and verbal communication with internal/external customers as well as senior-level stakeholders
• Be able to work independently, adhering to federal, state, and local laws regarding debt collection practices Fair Debt Collection Practices Act, (FDCPA).
• Demonstrates flexibility to adapt to a fast-paced environment with multiple priorities and constantly changing workload, tech forward
• Demonstrates ability to manage time effectively
• Self-starter who has the ability to work independently or within a team environment
• Demonstrated effective customer service skills (professional email communication skills is a must, along with communication over the phone)
• Able to use and manage collection software/tool (, SideTrade is an added advantage)