Customer Service Assistant

We are an online business in the luxury gift market. 80% of our revenue comes from export.

Vos missions

The job will consist of :

• Corresponding with zChocolat clients via email and phone
• Taking orders over the phone
• Dealing with complaints, DHL online delivery tracking, customs problems etc
• Responding to comments left by clients online (Facebook, Trustpilot…)
• Update client information on the site where necessary
• Assisting other departments (Customer Service and Logistics) during peak seasons

Vos compétences

Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.

An appreciation of group work, knowing how to manage stress and urgency during peak season.

Understanding of online tools and the internet

Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.

90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.

Avantages

673 Euros per month

zChocolat strives to epitomize the essence of French luxury and culinary excellence in the realm of fine chocolate, with a vision to seamlessly blend aesthetics and flavour, transforming each gift into a gesture of unparalleled distinction and prestige. Introducing a distinctive range of 26 skilfully crafted recipes, each chocolate is masterfully curated by Pascal Caffet, a distinguished Meilleur Ouvrier de France (MOF) and World Champion Chocolatier. Exclusively available online, every box is meticulously packaged and shipped worldwide, reflecting the company's commitment to delivering excellence from its base in Forcalquier, nestled within the picturesque Alpes de Haute Provence region.