Business Process Owner (BPO) – O2C

Unibail-Rodamco-Westfield develops and operates a portfolio of sustainable, premium mixed-use real estate assets in the most dynamic cities in Europe and the United States.

Reinvent Being Together: Driven by our purpose, we are committed to accelerating urban regeneration and helping to rethink the way we live together in cities by creating and operating sustainable and unique places that reinvent the way we live together. At the heart of our destinations, we imagine distinctive and inspiring experiences that create new opportunities for exchange and connection between our visitors and brands.

A sustainable approach: Sustainable development is at the heart of our business. We are leaders in our sector and, as such, we are determined to continue to actively contribute to the environmental transition of cities towards carbon neutrality.

Together at URW: The Group's 2,000 employees work together to imagine and operate sustainable destinations that put users at the heart of everything they do and act as catalysts for the vitality of the areas in which they are located.

We are currently looking for:

Business Process Owner (BPO) – O2C

F/M -Permanent contract

What we offer

As part of the Group Finance Business Process & Excellence, the Business Process Owner (BPO) is responsible for the end-to-end ownership, stability, and continuous improvement of the Order to Cash process at group level. The role is key to safeguard the Finance Core Model following the deployment of SAP 4 Hana and satellite systems in Southern Europe (2025) and Northern Europe (2026). This position is newly created to ensure the sustainability and scalability of the Finance Core Model, acting as a cornerstone of Finance excellence and performance

🚩 What will your daily life be like ?

• Ensure end-to-end ownership of the O2C process post Go-Live for the regions live with the new IT landscape.
• Safeguard the Finance Core Model, including process design, controls, and configurations.
• Ensure consistent and sustainable execution across regions and entities.
• Secure high level of automation and the benefits of the implemented solution
• Validate, prioritize, and govern change requests, deviations, and improvements.
• Act as a key interface between Finance, IT, and regional teams, ensuring alignment and driving decision-making : Coordinate with IT to ensure a controlled system evolution, animate and support the key user community across the group.
• Maintain process documentation and training materials, run training sessions when needed.
• Contribute to performance monitoring and continuous improvement, identify and drive automation levers and digital opportunities to enhance efficiency and scalability.
• Secure strong cooperation and alignment with the Project O2C stream leader.
• Support potential new local implementations sharing system knowledge and deployment experience.

🚩 You are the right person for this position if :

Must have

• 3–5 years of experience in O2C process.
• Exposure to SAP S/4HANA in post-go-live environment.
• Strong understanding of finance processes, controls, and data governance.
• Ability to operate in a multi-country Group environment.
• Interest in and experience with AI tools are a plus.
• Fluent professional English.

You are curious by nature and able to develop and implement innovative actions plans.

You have strong problem-solving skills, and you are confident in dealing with key internal and external stakeholders.

You have excellent interpersonal and negotiation skills.

♦️ What should I expect regarding the recruitment process?

Our goal is to offer you a fast and diverse process that will give you a 360-degree view of the Group so that you can move forward in an informed manner. Our ambition is to offer you a transparent and supportive process that is constructive regardless of the outcome of the discussions!

• First interview with the recruiter
• Second interview with the manager
• Third interview with the Director of the team
• Final stage: accepting the opportunity and onboarding

📍Localisation : Possible in one of our headquarters in Europe, occasional travel within the Group