The role:
Provide VIP Support handle Incidents and Service Requests and near desk support;
Provide services to End Users that include the following:
End User Devices including workstations desktop PCs laptop/notebook PCs tablet PCs
Collaboration and Communication services and devices including smart phones desktop phones mobility devices streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
Network-attached devices (e.g. printers scanners copiers multi-functional devices (e.g. printer/scanner/fax);
Locally-attached devices (e.g. personal printers projectors);
Daily health checks to End User Devices and Network attached devices as required
Meeting room support as required.
Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;
About you:
You will have a minimum 1-3 years experience in Windows Desktop support including VIP Support.
Experience in:
Windows OS Microsoft Active Directory MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing systems (e.g. ServiceNow).
Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
Proven analytical troubleshooting and problem-solving skills.
The ability to multi-task effectively determine priorities and meet SLAs.
Excellent communication rapport building and internal customer service skills.
If you are interested in the opportunity to work onsite with one of A&O IT Groups key clients carrying out a wide range of IT related services meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.
A&O IT Group
As a successful and growing global IT services provider A&O IT Group deliver fully managed IT solutions and cyber security services. Combining over 50 years expertise and boasting an extensive global network whilst remaining privately owned A&O IT Group is a trusted IT services partner to clients globally.
This role is subject to a post-offer Background Verification in accordance with the local country legislation.
Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page.
We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race colour religion sex sexual orientation age marital status disability or gender identity.
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