Junior IT Facilities

As Junior IT Facilities / Helpdesk Level 2 Engineer you will join the infrastructure operations team supporting the IT environments of the European Parliament in Strasbourg.

You will participate in the daily operations of IT rooms and provide Level 2 operational support activities ensuring operational continuity and efficient incident resolution.

Your responsibilities will include:

IT Facilities Activities

• Support day-to-day operations within Data Centers and IT rooms
• Assist with hardware installation cabling and equipment moves
• Follow asset lifecycle processes (installation relocation decommissioning)
• Maintain asset inventory and CMDB information
• Participate in rack organization and cabling management
• Support capacity monitoring (rack space power and cooling)
• Ensure documentation is updated (procedures inventories rack layouts)

Helpdesk Level 2 / Operations Activities

• Handle and resolve Level 2 incidents and service requests
• Perform first analysis troubleshooting and escalation of infrastructure incidents
• Monitor operational alerts and follow-up on incidents impacting production services
• Support daily operations related to Windows infrastructure DNS and Active Directory environments
• Participate in incident management troubleshooting and PIR activities
• Coordinate with infrastructure and support teams during operational incidents
• Follow operational procedures change management and escalation processes
• Participate in service monitoring reporting and operational follow-up
• Contribute to service continuity and platform stability within the European Parliament environment

Profile

• Junior profile with first experience or internship in IT support infrastructure or facilities
• Good motivation to learn infrastructure and operational activities
• Organized and rigorous mindset
• Customer-oriented and good communication skills
• Ability to work in operational and sometimes stressful environments
• Autonomous and proactive attitude
• Willingness to work in an international and operational environment

Technical Skills

Nice to have knowledge or interest in:

• Windows Server environments
• Active Directory and DNS fundamentals
• IT monitoring and supervision tools
• Ticketing and incident management tools (ServiceNow is a plus)
• Basic networking knowledge
• Structured cabling and hardware handling
• CMDB / asset inventory management
• Operational support processes and troubleshooting methodologies
• Infrastructure environments (Data Center virtualization or enterprise IT operations)

Languages

• French: mandatory
• English: good knowledge

Additional Information

• Full onsite presence in Strasbourg
• European Parliament environment
• International and multicultural context

Why Cronos Group

Well propose you:

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies dont wait anymore and join Cronos!

Required Experience:

Junior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1