Data Governance Consultant (Customer Success Team)

Since day one, DataGalaxy has been guided by a simple conviction: data creates value when people align on it, adopt it, and turn it into business outcomes. Metadata is not the destination. It is the foundation that makes this possible. That’s why DataGalaxy built the value governance platform, a business-first approach that connects data and AI strategy to execution, IT teams to business teams, and metadata to business outcomes. The platform includes two core products: DataGalaxy Catalog and DataGalaxy Portfolio Center. Catalog is a metadata center to provide context, build trust, and ensure compliance. Portfolio Center is a product management tool to show value creation from initiatives and champion alignment from C-levels to business stakeholders. Founded in France and expanding rapidly across Europe and the United States, DataGalaxy is trusted by over 200 global enterprises, including Dior, Airbus, and SwissLife. The company is committed to driving data culture and literacy by helping organizations deliver metadata to the agents and value to the people.

Our values: Be intentional. Be clear. Be bold. Be humble.

The position of Data Governance Consultant at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As Data Governance Consultant, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy by providing advice.

Mission:

• Managing a client portfolio in collaboration with Account Managers:
• Support them daily in the use of the product
• Analyze and prioritize the needs
• Assist with implementation and best practices
• Ensure their loyalty to increase account revenue through upselling
• Answering technical and product questions to help clients get the most out of DataGalaxy
• Evaluating user experience and recommending improvements
• Contributing to strategic account committees.
• Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients.
• Monitoring platform usage indicators (healthcheck) and customer satisfaction metrics to drive retention, account growth
• Collaborating with the Product team (customer feedback and requests)
• Creating and maintaining content, deliverables, and best practices
• Managing and animating the user community (User Groups on-site & virtual)

Requirements

• At least 5 years of experience in a similar role within data and information management (e.g., data governance, data quality);
• Strong ability to assess the Data Governance market and articulate DataGalaxy's unique value;
• Proficiency in statistical analysis and measurement techniques;
• Expertise in data modelling and inter-application architecture;
• Functional knowledge: data modelling, inter-application architectures;
• Fluency in English and French;
• Bonus: Familiarity with relational and non-relational databases, Business Intelligence (ETL), and Data Visualization (REST API)

Who you are:

• You're able to communicate effectively and simplify complex concepts to ensure understanding among various internal and external stakeholders of the company;
• You have a strong ability to analyze and understand customer needs;
• Business oriented : capability to identify / show the added value of the solution and the support;
• You're customer & service oriented
• A collaborative team player with a strong sense of teamwork;
• You have exceptional customer relationship management skills;
• Pedagogical, well-organized, detail-oriented, and autonomous

Benefits

• Offices in the heart of Lyon and Paris
• Flexible working hours ("forfait jour")
• Remote work at will & 2.70€ net per day worked from home
• 2 weeks of working from anywhere 🌍
• Health insurance Apicil covering you and your family
• Meal vouchers (Swile card of 9€/day)
• Public transport 50% reimbursement, 100% reimbursement for your bike subscription
• Holiday Bonus 🏝️
• Quarterly team events and seminars
• An attractive remuneration according to your performance and your potential
• A real opportunity to join a French start-up that is a pioneer in its market 🚀

At DataGalaxy, we believe diversity is a strength that fuels our mission. DataGalaxy is committed to ensuring everyone feels included, valued, and empowered at work. As an equal opportunity employer, we welcome all qualified applicants regardless of age, color, family or marital status, gender identity, national or social origin, physical or mental disability, or sexual orientation or any other characteristic protected by applicable laws.