Senior Customer Success Engineer

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

We believe collaboration thrives in person. Thats why most of our teams work from the office full time with flexibility when its needed. This model supports real-time problem-solving stronger relationships and the kind of precision that drives great outcomes.

Job Summary

Senior Customer Success Engineer NGFW (France)

Company Description

At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before.

Disruption is at the core of our technology and our way of work. Through FLEXWORK our approach to how we work employees are empowered to push boundaries choose their ideal balance of remote/office productivity and help us all evolve together.

The Team & Role

Senior Customer Success Engineers (Sr CSEs) at Palo Alto Networks are product experts strategic technical advisors and assertive customer advocates. We are moving away from the traditional reactive support responder model to act as outcome-driven engineers who proactively elevate our customers overall security posture.

This senior-level position is dedicated entirely to our enterprise customer footprint in France. Working within our Network Security organization you will provide programmatic leadership and strategic advocacy for a dedicated portfolio of high-value high-complexity enterprise environments running our Next-Generation Firewall (NGFW) and Cloud-Delivered Security Services (CDSS) technologies and Strata Cloud Manager (SCM).

As part of our global Scale & Optimize (S&O) transformation you will run parallel service frameworksdelivering on legacy Focused Services accounts while programmatically architecting customer roadmaps under our next-generation premium success models.

Your Impact

• Customer Outcome Advocacy: Pivot the engagement model from administrative tracking to customer outcomes moving the needle on telemetry SCM and advanced CDSS subscription adoption.

• Maturity Assessment Execution: Lead and architect a standardized Maturity Assessment framework across your assigned accounts ensuring 100% of your assigned accounts have a clear documented path toward technology maturity.

• Assertive Entitlement Optimization: Review account consumption metrics and take an assertive stance when enterprise environments are not fully leveraging their purchased entitlements or software subscriptions.

• Drive Platform Currency (PAN-OS Health): Lead programmatic software migration strategies ensuring eligible hardware networks successfully move to the latest supported PAN-OS versions while eliminating End-of-Life (EoL) software risk.

• Cross-Functional Collaboration: Extend a highly collaborative approach toward internal organizations including Operations GTM and our Center of Excellence programmatically pulling in resources to maximize customer success.

• AI-First Delivery Motion: Integrate enterprise-level AI utilities into your daily workflow. You will use data models and product-team AI tools to predict account health/risk and provide data-driven recommendations to your customer base.

• Culture of Innovation: Act as an internal enthusiast driving team-wide efficiency by actively participating in and generating AI/automation experimentation projects.

Qualifications

Your Experience

• Professional Background: 5 years of relevant work experience in CyberSecurity Engineering Network Architecture Senior Technical Consulting Technical Account Management or a similar enterprise-scale customer success role.

• Linguistic Skills: Professional native-level fluency in French and professional fluency in English are mandatory for this territory.

• Technical Domain Depth: Expert-level knowledge of network infrastructure security pipeline optimization NGFW capabilities SSL/IPSec VPNs HTTP and TCP/IP protocols.

• Platform Expertise: Strong background in core security suites including Sandboxing Firewalls DLP and Next-Gen Threat Prevention tools.

• Certifications: Active PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent senior security architecture certifications (e.g. CCIE CISSP) are required.

• Strategic Gravitas: Proven experience transitioning customer conversations from reactive technical responses to long-term strategic security roadmaps with CISOs CTOs and Lead Architects.

• Close Interlock with Sales and Solution Consultants: Maintain a close and continuous interlock with Account teams. You will translate complex technical telemetry data into value-driven milestone updates helping account teams protect our subscription renewal targets and actively clear technical roadblocks for upcoming expansion opportunities.

Location & Travel: Must be based in France to accommodate customer onsite commitments workshops and regional strategic engagements. This role is based in Boulogne-Billancourt and we expect this individual to be onsite 2-3 days a week.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1