Associate Collector hf – Paris, France

Are you passionate about helping others and providing a world-class customer experience How about offering up your skills in a global business that is committed to moving money for better Join Western Union as an Associate Collector.

Motivated by our values: purpose driven globally minded and trustworthy & respectful

Werea FinTechthatsusing insight from customers and colleagues worldwide to improve financial services for families small businesses multinational corporations and non-profit organizations.Werea team of over 8000 employees serving 200 countries and territories. Webelievewhen money moves better things happen.

Better starts and ends with the customer

In this role you will review clients accounts inWesternUnion database adjust our agents status according to creditpoliciesand enter payment confirmations.

Also you willidentifyvulnerable customers and escalate their cases to the credit supervisor.

Wellbe lookingtoyou to contact our agents anddeterminereasonfor the delayed payments and obtain payment addition you will be taking our agents inbound calls when they need someassistancewith their status activation or they need a temporary increase for the credit limit to be approved.

These calls arepredominantly routineand will take up to 20% of the working day time but may require deviation from standard screens scripts and procedures. Utilizing your knowledge of the organization ourproductsand/orservicesyoullanswer inquiries and resolve the issues.

Here are some skills attributes and qualifications you will have:

• Fluency in French and English languages;

• Strong communicationand interpersonal skills;

• Experience within the customer service field working with credits or experience gained in the financial institution would be considered as an advantage;

• Schedule flexibility (might be needed to work on Saturdays);

• Self-motivation and a can-do attitude;

• Team player qualities and ability to collaborate with various people;

• Analytical thinking and problem-solving skills.

We make financial services accessible to humans everywhere. Join us forwhatsnext.

WesternUnion is positioned to become the worlds most accessible financial services company transforming lives and communities.Werea diverse and passionate customer-centric team of over 8000 employees serving 200 countries and territories reaching customers and receivers around the globe. More than moving money we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper we support our employees in achieving their professional aspirations.Youllhave plenty of opportunities to learn new skills and build a career as well as receive a great compensation package. Ifyoureready to help drive the future of financial servicesitstime forWesternUnion. Learn more about our purpose and people at will also have access to short-term incentives multiple health insurance options accident and life insurance and access to best-in-class development platforms to name a few ( Please see the below benefits specific to your location and note that your recruiter may shareadditionalrole-specific benefits during your interview process or in an offer of employment.

Your France specific benefits include:

25 daysannual leave plus 11 public holidays

Comprehensive life & medical cover

Luncheon Vouchers

Western Union values in-person collaboration learning and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterpriseobjectiveswhich willultimately helpus achieve our strategic goals. By connecting face-to-face we are better able to learn from our peers problem-solve together and innovate.

Our Hybrid Work Model categorizes each role intoone of threecategories.WesternUnion has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams whilereflectingthe communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

Estimated Job Posting End Date:

0

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1