CRM Domain Lead (Microsoft Dynamics 365)

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.

Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate.

Building onits strongglobalgrowthandincreasingoperationalcomplexity,L-Acousticsisaccelerating itsdigitaltransformation tobetter support acustomer-centric anddata-drivenorganization.

Withinthisdynamic,theIT & Digital division,andspecifically theEnterprise Applications Servicesteam,acts as astrategic enabler,delivering robust,scalable, andintegratedsolutions acrosstheGroup’s corebusinessdomains.

As part ofthis ambition, the CRMecosystem plays acritical roleinconnecting teams,enhancingcustomerengagementand drivingcommercialperformanceglobally.

We are nowlooking for aglobalCRM Domain Lead (Microsoft Dynamics 365)totake fullownershipof thisdomain andelevate it to thenextlevel.

In this position, youwill shape anddrive theCRM vision,ensuring strongalignment betweenbusinesspriorities, digitalcapabilities, andenterprisearchitecture.You will play a key role in structuring, scaling, andoptimizingourglobal CRMplatform,delivering aseamless andhigh-valueexperience forusers acrossregions.

Your role and responsibilities:

In this role, yourmissionswill include:

CRM Strategy& Roadmap Ownership:

• Own the end-to-end management of the Microsoft Dynamics 365 CRM platformat a global level.
• Defineand drive a clear,value-drivenroadmap, aligned with business priorities andthe overallIT& Digital strategy.
• Ensure strong alignment with enterprise architecture, data strategy, andcoresystemslandscape.
• PositionCRM as a key enabler of customer-centricity and business performance.

Product &DeliveryLeadership:

• Act asCRMProduct Owner, driving Agile practices across the domain.
• Own and prioritize the product backlog based on business value.
• Drivedeliveryexecution(sprints,releases, roadmap planning,etc.)with internal teams andexternalpartners.
• Ensurehigh-quality, scalable, and maintainable solutions through strongdelivery standards.

Business Partnership &Adoption:

• Act asa trustedpartner to globalbusinessstakeholders(Sales,CustomerSupport,BusinessDevelopment,Communications,andEducation).
• Translateneedsintoefficient, scalable, and user-centricsolutions.
• Challenge andoptimizebusiness processes with avalue-drivenmindset.
• Driveuser adoption,engagement,and satisfactionacross regions.

Transformation &Continuous Improvement:

• Lead CRM transformation initiatives to support evolving business needs.
• Drive continuous improvement of processes, tools, and ways of working.
• Maintain a continuous technology watch on Microsoft Dynamics 365 and Power Platform evolution, as well as industry best practices.
• Fostera product mindset andfoster business autonomy via low-codesolutions.

Governance,Performance&Operations:

• Defineand enforce CRMgovernance frameworks (data quality, security, user access, standards, etc.).
• Ensureplatformreliability,scalability,andperformance,in collaboration with IT operations andothersupport teams.
• Monitor usage, adoption, and business KPIs.
• Driveplatformperformanceoptimization.

Your profile andskills:

Education & Experience:

• Master’s degree in Business,Engineering,Information Systems,or equivalent.
• 5-8+years of experiencein CRMenvironments, ideally in international contexts.
• Proventrack recordin leading CRMinitiatives,ortransformationprograms.
• Experience in complex, multi-entity, or global organizations is a strong plus.

CRM & Technical Expertise:

• Strong functionalexpertisein Microsoft Dynamics 365 CRM (Sales, MarketingandCustomer Service modules).
• Good understandingof CRMarchitecture,integrations, and dataflows.
• Experiencewith Microsoft Power Platform (Power Apps, Power Automate) is a plus.

Delivery & Methodologies:

• ExperienceworkinginAgile/product-orientedenvironments.
• Strongbacklog managementandpriorizationskills.
• Ability todrive projects with a hands-on andsolution-oriented approach.

Business &LeadershipSkills:

• Excellent communication and stakeholder management skills.
• Abilitytobridgebusinessand technology effectively.
• Strong ownership, leadership, and influencing capabilities.
• Strong ability to coordinate with external vendors/partners.

Language:

• Fluent in English (written and spoken) – essential for a global role.

Location:91300 Massy– France.

What we offer

At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following:

• Hybrid work policy with remote flexibility

• Comprehensive health benefits to support you and your family.

• Opportunities for internal mobility and career advancement

• A collaborative, international work environment driven by innovation.

• Employee events and initiatives that foster community and creativity.

• Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits.

• A strong focus/emphasis on work-life balance

• L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one.