Strategic Operations Project Manager & Analyst

As our Strategic Operations Project Manager amp; Analyst you will own the execution of Qontos most complex crossfunctional initiatives and bring the analytical rigour that makes each project land with evidence not assumptions Youll take projects from ambiguous brief to clean BAU handover while building the performance frameworks that help our operations factories plan steer and improve

This is a hybrid role: ~70 project leadership ~30 analytical work The two are inseparable you use data to structure challenge and measure your own projects and you contribute to shared performance cycles across the factories

Youll report to our Head of Operations Enablement

What youll do

Project leadership primary

• Lead crossfactory operations projects endtoend: Own the full project lifecycle governance setup milestone tracking crossteam coordination and clean handover to BAU Typical scope: initiatives impacting at least two ops factories compliance framework rollouts routing and escalation rework intergovernance harmonisation across Customer Care amp; Success AML amp; Fraud Banking Operations and KYCB factories
• Turn strategic priorities into execution: Before work starts define the problem clarify scope outcomes success metrics timelines and dependencies so every stakeholder aligns on what good looks like before a single slide is built
• Build and maintain senior stakeholder alignment: Manage dependencies resolve friction and keep initiatives moving from decision to delivery without formal authority Anticipate misalignment early and escalate when needed
• Contribute to strategic assessments: Size opportunities structure business cases and scenarios and support leadership decisions with clear recommendations and explicit open questions

• Performance analysis secondary

  Instrument and track your projects: Define leading and lagging indicators per initiative build the dashboards and measurement frameworks that prove impact and deliver ROI measurement postimplementation not as an afterthought but as part of the project closeContribute to shared performance monitoring: Support the weekly monthly and quarterly performance rhythms WBRMBRQBR across the operations factories surfacing early signals before they become problems and contributing analytical narratives to steering discussionsRun structured deepdives when needed: Go beyond dashboards run funnel cohort or segmentation analyses to understand a projects root cause or quantify its levers Deliver clear so what now what with explicit tradeoffsPartner with Finance on budget and forecast cycles: Work closely with the Finance team to provide operational input into budget planning and rolling forecasts translating factory performance trends into forwardlooking projections flagging variance drivers early and ensuring operations data feeds financial decisions with the right level of granularitySupport factories on compensation and performance analysis: Proactively partner with factory leads to structure and run compensation reviews and performance analyses building the frameworks and data views that help them make informed consistent decisions rather than waiting to be asked What were looking for Endtoend project leadership: Youve run large ambiguous multistakeholder initiatives from kickoff to delivery not just coordinated them You know how to design governance build a RASCI manage a decision log and keep delivery on track when things get messyAnalytical rigour: You write SQL confidently can frame a problem before opening a spreadsheet and produce decisiongrade narratives not just charts You connect metrics to operational reality and make the ambiguous concreteSenior stakeholder management: Youve built alignment at VP and director level without formal authority You know how to frame decisions preempt pushback and maintain momentum across departments with competing prioritiesData storytelling for nontechnical audiences: You communicate analysis clearly to operations leaders You challenge constructively drive alignment through evidence and know when to simplify and when to go deepAI fluency and modern tooling: Youre actively using AI tools to accelerate your work Notion AI Claude Youre comfortable in Notion for visual management and in Metabase or Tableau for data and BIProcess challenger: You step back on ways of working question organisational defaults and propose more efficient operating mechanisms while keeping stakeholder buyin What we can offer you Multifactory scope: Your projects span Compliance Routing and Governance across Qontos operations factories not siloed in one team or one marketSenior exposure from day one: Youll work in close collaboration with the Operations leadership team with real decisionframing authority not just slide preparationA central team with broad reach: Youll join Maries Operations Enablement function spanning Operations Engineering Knowledge amp; Learning Workforce Management and strategic project execution Your work lands fast and visiblyBuild things that dont exist yet: Standardising KPI definitions building scalable measurement frameworks improving operating mechanisms this is not a maintain the existing roleA modern toolkit used for real: Notion Metabase SQL and AI tools are standard equipment not aspirational Your future manager

  Your manager will be our Head of Operations Enablement

  Her path? Marie spent five years as COO at Morning then built and led an international CX operations team at Swile 7 people across France and Brazil five postmerger integrations Most recently as VP Operations at Combo she ran RevOps Enablement and Data teams drove a postmerger integration and launched a new Payroll Business Unit from scratch Shes been an operator a builder and a manager of managersWhat does she bring to the team? Marie has built exactly the kind of crossfunctional operations infrastructure this role will strengthen Shell give you the strategic context and the autonomy to own your projects while staying close on the decisions that matter Hiring process Intro call with TA 30 min: alignment on your experience and motivation plus roleQonto Qamp;AHiring manager interview 60 min: deep dive on project delivery and stakeholder management with MarieCase study takehome review: a reallife ops project scenario to assess structuring prioritisation governance and impact measurement followed by a debriefFinal leadership discussion 45 min: wrapup on scopefit and mutual expectations At Qonto we understand that true diversity isnt just about ticking boxes on a hiring checklist Apply regardless of the boxes you tick who knows? You may have the missing piece of the puzzle weve been searching for all along By applying you agree that Qonto processes your personal data to assess your application Your data is kept for up to 2 years in our candidate pool Read our for full details On average our hiring process lasts 20 working days Moreinformationon our candidate journey

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