Service Development Director - Anti Fraud

Job Description

About the Role

We are seeking a strategic and commercially driven Service Development Director to lead the growth, innovation, and market positioning of a global portfolio of services. Reporting to the Vice President, TFS Connectivity & Products, this role is responsible for driving service development initiatives, expanding market opportunities, ensuring operational excellence, and delivering sustainable revenue growth. The successful candidate will collaborate closely with Sales, Operations, Standardization Teams, Centers of Expertise, and external technology partners to develop and scale innovative service offerings.

Key Responsibilities

• Lead the development, enhancement, and lifecycle management of services across the assigned portfolio.
• Conduct market analysis and identify growth opportunities, emerging trends, and competitive developments.
• Define and execute product and service strategies aligned with customer needs and business objectives.
• Drive revenue growth, profitability, and annual budget achievement across the portfolio.
• Develop and validate business cases, service proposals, CAPEX requests, and strategic tender submissions.
• Collaborate with Sales and Market Development teams to develop effective go-to-market strategies and support commercial success.
• Ensure consistent implementation and harmonization of services globally through close collaboration with Operations and Standardization teams.
• Foster innovation, knowledge sharing, and continuous improvement while maintaining compliance with company policies and integrity standards.

Leadership & Stakeholder Management

• Lead and support Service Development Managers/Directors to achieve strategic and commercial objectives.
• Build strong relationships with Sales, Operations, IT, Centers of Expertise, and external technology partners.
• Drive cross-functional collaboration to ensure successful service development, deployment, and commercialization.
• Support local sales teams and business leaders throughout the customer engagement and sales cycle.
• Promote innovation, knowledge sharing, and best practices across the organization.
• Ensure alignment between product strategy, market needs, and business priorities.

Qualifications

Candidate Profile

• Bachelor's degree in Business, Finance, International Trade, Public Administration, Engineering, or a related field.
• WTO, WCO, or trade facilitation-related training
• Professional experience in customs valuation, customs compliance, or tax administration
• Significant experience in service development, product management, business development, or commercial leadership roles.
• Proven track record of driving revenue growth and managing profitable service portfolios.
• Strong experience developing business cases, strategic proposals, and investment justifications.
• Excellent understanding of market analysis, competitive positioning, and service innovation.
• Experience leading cross-functional and international teams within a matrix organization.
• Strong knowledge of technology-enabled services and digital solutions.
• Fluency in English and French.

Skills & Competencies

• Commercially minded with a strong focus on business performance and profitability.
• Strategic thinker with the ability to translate market insights into actionable plans.
• Strong leadership and people management capabilities.
• Excellent stakeholder management and influencing skills.
• Confident decision-maker who can operate effectively in complex environments.
• Highly adaptable and able to respond quickly to changing market conditions.
• Strong communication, presentation, and negotiation skills.
• Results-oriented with the ability to manage multiple priorities under pressure.

Additional Information

Why Join Us?

This is a unique opportunity to play a key role in shaping the future of a growing global services portfolio. You will work in an international and collaborative environment, partnering with senior stakeholders across the business to drive innovation, market expansion, and sustainable growth. The role offers strong visibility, strategic influence, and the opportunity to make a tangible impact on business performance and customer success.

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