Client Success Specialist Sustainability Solutions

Lets be #BrilliantTogether

We are seeking a Client Success Specialist to join our Paris team in helping our clients in France and Southern Europe maximise the value they get from our award-winning Sustainability solutions.

In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions - spanning topics such as corporate sustainability ratings controversy screenings SDG impact measurement climate research sustainable finance regulatory solutions (EU Taxonomy SFDR PAI)or engagement initiatives. You willassistclients with queries on research content andmethodologyand provide technicalassistanceon the usage of online platforms and data delivery.

The ISS STOXX Sustainability business is truly global and as a Sustainability Specialist you will bridge client needs and a range of internal departments - Sales Product Research Marketing and more.

The ISS STOXX Sustainability business is truly global and as a Sustainability Specialist you will bridge client needs and a range of internal departments - Sales Product Research Marketing and more.

What Youll Do:

• Proactively monitor and ensure client satisfaction

• Regularly meet with clients in person or virtually to provide training and build your relationships

• Provide subject matter expertise for the full ISS STOXX Sustainability product suite engaging with ISS technical experts when needed

• Help clients to use DataDesk our Sustainability platform for a range of purposes including report generation screening and research.

• Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth

• Own and manage client inquiry and issue resolution using and other internal tools

• Communicate market requirements to ISS business leaders

Required Qualifications

• 4 years experience in client-facing roles in financial services or sustainability solutions (consulting ESG software etc.)

• Fluency in French and English(at least C1 level from both languages)

• Strong organisational project & time management skills

• Team player with a collaborative and proactive mindset comfortable to work autonomously

• Curiosity and an analytical mindset with solid Excel skills to dig into detail of data and screens

• Working knowledge of the responsible investment and sustainability landscape

• Bachelors or masters degree in Finance Economics or other related discipline is preferred

#LI-RH1 #MIDSENIOR #ISSS #CS

What You Can Expect from Us

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.

Together we foster an environment that fuels creativity drives innovation and shapes our future success.

Lets empower collaborate and inspire.

Lets be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Börse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.

ISS Sustainability Solutionsenable investors to develop and integrate sustainable investing policies and practices engage on responsible investment issues and monitor portfolio company practices through screening solutions. ISS Sustainability Solutionsalso provides climate data analytics and advisory services to help financial market participants understand measure and act on climate-related risks across all asset addition our solutionscover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.

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Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1