Customer Service Assistant

Challenge Yourself and Impact the Future!

MacDermid Enthone Industrial Solutions operates as a business of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries. We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars, or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment, and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics; automotive parts; industrial parts; plumbing goods; construction equipment; and transportation equipment.

We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

We are looking for a motivated and customer-focused professional to join our Customer Service team.

This position is primarily dedicated to supporting our French market, while also playing a key role in assisting our rapidly expanding Export business across Europe and international markets. The successful candidate will act as a central point of contact for customers, sales teams, logistics, and internal departments, ensuring an excellent customer experience and efficient order management.

Exciting and challenging opportunity to work in a US multinational chemical company. You will manage sales orders and operations within the sales function in accordance with group policies, local and US GAAP requirements, agreed service level agreements and key performance indicators.

Reporting to the Customer Service Manager, the successful candidate will actively participate in team development, helping with possible system implementations/changes, transition of activities and collaborate on continuous process improvement initiatives to ensure a lean and efficient team across regional FSS functions.

What will you be doing?

Your responsabilities

Customer Service & Order Management

• Manage the complete order-to-cash process for customers in France.
• Provide operational support for export customers and distributors across international markets.
• Enter, monitor, and follow up customer orders in SAP.
• Coordinate deliveries with supply chain, logistics and warehouse teams.
• Ensure accurate and timely shipment of goods in line with customer requirements.

Commercial Support

• Serve as the primary contact for customer inquiries regarding products, pricing, deliveries, and documentation.
• Prepare commercial documents, and Customer communications.
• Support sales representatives and key account managers in their daily activities.
• Assist with export documentation and international shipping requirements.
• Monitor customer backorders and proactively communicate updates and solutions.

Customer Relationship Management

• Build strong relationships with customers and account manager
• Handle customer complaints and service issues efficiently, ensuring timely resolution.
• Identify opportunities to improve customer satisfaction and service quality.
• Support business growth by ensuring a high level of responsiveness and professionalism.

Reporting & Administration

• Prepare regular customer service and sales support reports.
• Monitor key customer service indicators and contribute to performance objectives.
• Assist with audits, documentation updates, and administrative tasks as required.

Continuous Improvement

• Identify opportunities to streamline processes and improve operational efficiency.
• Participate in system enhancements, SAP improvements, and process optimization projects.
• Collaborate with cross-functional teams to improve customer experience and service levels.
• Contribute actively to the development of best practices across Customer Service operations.
• Participate to EMEA projects

Who are You?

You are:

• Curious, proactive, and able to suggest new ideas and improvements.
• Interested in digital tools, artificial intelligence, and emerging technologies.
• Eager to explore and adopt new AI-powered solutions to improve efficiency and customer service.
• Able to take initiative to improve customer experience and internal processes.
• Motivated to develop new skills and grow within an international group.

What competencies will you need?

• Bachelor's degree or equivalent qualification in Business Administration, International business, Languages, Economics
• Minimum 3 years of experience in customer service, sales administration, export administration, or commercial back-office activities.
• Experience managing customer orders and coordinating deliveries in a B2B environment.
• Experience with SAP or another ERP system.
• Good knowledge of Microsoft Office, particularly Excel.
• Experience in an international environment is considered a strong advantage.
• Comfortable using artificial Intelligence tools to improve operational efficiency, enhance communication quality, and increase customer satisfaction
• Language: English, fluent

• Skills

  • Excellent customer service and relationship management skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Attention to detail and a proactive approach to problem solving.
  • Strong communication skills, both written and verbal.
  • Ability to work effectively within a multicultural and international environment.
  • Team-oriented mindset with a strong sense of ownership and accountability.
  • Adaptability and willingness to embrace change.

We are Offering...

You will be part of a highly collaborative culture that fosters continuous improvement through cross-functional partnerships to achieve our mission. We accomplish this through a strong, unified culture and transparent management, enabling us to build high-performing global teams that deliver premium solutions to our clients.
minimum annual salary of 33k, + annual bonus
35 hours per week
Meal vouchers

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.