Field Service Engineer

Job Description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.

This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast.

Role and Responsibilities:

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.
• Domestic travel up to 80% of the time

Qualifications

• Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related field.
• Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus.
• Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.
• Willingness to travel up to 80% of the time, primarily within France, with occasional international travel or flexible working hours.
• Good understanding of IT, networking, and PC configuration.
• A valid driver's license.
• Ability to establish and maintain effective relationships with customers, colleagues, and management.

Additional Information

What we offer:

• Up to 10% Annual Bonus – Performance-based STI tied to your success & company goals
• Fully Flexible Hybrid Work – Home-based contract with modern work-life balance
• 100% Company-Paid Family Health Insurance – Comprehensive coverage for you + your whole family
• Extra Security – Prévoyance plan (salary protection + life coverage)
• Premium Equipment – Latest laptop, mobile phone, PPE & professional workwear
• Company Car + Fuel/Charging Card – Modern vehicle for work & private use
• All Travel Covered – Expenses + full travel insurance paid by TOMRA
• Great Time Off – 25 vacation days + additional RTT days
• Long-Term Rewards – Jubilee recognition every 5 years
• Share Purchase Opportunity – Buy TOMRA shares on attractive terms
• Continuous Learning – Tailored training & development via TOMRA Learn
• Team Fun – Regular social activities & events with great colleagues